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- Tasks: Be the friendly face of our medical centre, assisting patients and managing appointments.
- Company: Join a vibrant team at the University Medical Centre, serving a diverse student population.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a welcoming atmosphere.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
As a Receptionist/Care Navigator you will be the first point of contact to all patients and visitors contacting the University Medical Centre. The purpose of the role is to:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of administrative and clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
We have 1 post available: Wednesday 08:00 - 18:30 (10 hours) and Friday 12:30 - 18:30 (6 hours), totalling 16 hours. The hours stated are the usual requirements; however, these may be adjusted at the Practice's discretion to accommodate periods of annual leave, sickness, or other operational needs. The ability to work flexible shifts to meet the service needs, especially during periods of annual leave and sickness will be a requirement of the role.
Main duties of the job include:
- Opening up/locking up of practice premises in accordance with practice protocols.
- Processing all requests for appointments, visits and telephone consultations, and ensuring callers are sign posted or booked with the appropriate healthcare professional.
- Processing E consultations, redirecting to the right clinician for the consult, taking responsibility for completion of administrative E consultations.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Ensuring visitors to the practice are welcomed and have signed into and out of the visit book.
- Updating the patients' clinical record with information passed on to the reception team.
- Ensuring Med 3 requests are carried out and communicating with patients regarding this.
- Triaging workflow and ensuring that scanning is up to date and sent to the appropriate clinician.
- Having knowledge of the appointment book and sessions within Emis and ensuring patients are booked into the correct slot in a timely manner.
About us: We have an atypical growing patient population of 15,000 predominantly students based at the University of Kent at Canterbury. We have 5 GP Partners, 3 Salaried GPs and an experienced and innovative nursing team providing high-quality patient care, all supported by our wonderful administration teams. As a training practice we are involved in the training and education of GP Registrars, nurses and medical students studying at KMMS. Our practice strives on delivering high-quality care to a diverse patient population. We pride ourselves on our welcoming atmosphere, excellent team spirit, balancing the needs of our patients with the wellbeing of our team.
Please note that the closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications. We advise you to submit your application early to prevent disappointment. PREVIOUS APPLICANTS NEED NOT APPLY AND WILL NOT BE CONSIDERED FOR SHORTLISTING.
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
GP Receptionist/ Care Navigator in Kent employer: University Medical Centre
Contact Detail:
University Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Receptionist/ Care Navigator in Kent
✨Tip Number 1
Get to know the practice! Research the University Medical Centre and its values. When you walk in for your interview, show that you understand their mission and how you can contribute to their friendly atmosphere.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a GP Receptionist. This will help you feel more confident when answering questions about handling patient queries or managing appointments.
✨Tip Number 3
Be ready to showcase your communication skills! Since you'll be the first point of contact, think of examples where you've successfully assisted others or resolved issues. This will highlight your ability to project a positive image.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their team!
We think you need these skills to ace GP Receptionist/ Care Navigator in Kent
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific duties from the job description that you’ve done before, like managing appointments or assisting patients, to show us you’re a great fit!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure it’s easy for us to see why you’d be perfect for the GP Receptionist/Care Navigator role.
Apply Early: Don’t wait until the last minute to submit your application! We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can to avoid disappointment.
How to prepare for a job interview at University Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP Receptionist/Care Navigator. Familiarise yourself with tasks like processing appointments and handling E consultations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As the first point of contact for patients, strong communication skills are essential. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the experience of interacting with patients and colleagues.
✨Showcase Your Organisational Skills
This role involves a lot of administrative duties, so be prepared to discuss your organisational skills. Bring examples of how you've managed multiple tasks effectively in the past. Highlight any experience with appointment systems or data entry, as this will be relevant to the job.
✨Emphasise Team Spirit
The practice prides itself on a welcoming atmosphere and excellent team spirit. Be ready to talk about your experiences working in a team and how you contribute to a positive work environment. Showing that you can collaborate well with others will make you a standout candidate.