This is a reception and care navigator post at University Medical Centre, a GP practice with a large student patient list and a training practice. The job centres on being the first point of contact for patients and visitors, booking or directing callers to the right clinician, and handling repeat prescriptions, e-consultations and scanning. It is 15 hours a week across three mornings, with flexibility to cover leave and sickness. Previous applicants are not considered.
What the job involves
- First point of contact for patients and visitors, in person and by telephone
- Receive, assist and direct patients to the appropriate service or healthcare professional
- Process requests for appointments, visits and telephone consultations, booking callers into the correct slot
- Process e-consultations, redirecting them to the right clinician
- Process repeat prescriptions in line with practice guidelines
- Maintain and monitor the appointments system using EMIS
- Triage workflow and keep scanning up to date, sending items to the appropriate clinician
- Update patient clinical records with information passed to reception
- Carry out Med 3 requests and communicate with patients about them
- Computer data entry, allocation and collation
- Open and lock up practice premises, maintaining security
- Provide administrative and clerical support to clinical and practice staff
Qualifications
- Educated to GCSE level or equivalent
Experience
- Experience of working with members of the general public
- Strong IT skills, including MS Office applications such as Outlook and Word
Skills & knowledge
- Excellent written and oral communication
- Good interpersonal skills
- Ability to follow policy and procedures
- Flexible and cooperative
- Sensitive and empathetic when dealing with distressing situations
Other
- Ability to work flexible shifts to meet service needs, especially during annual leave and sickness
Nice to have
- GCSE Mathematics and English at grade C/4 or above
- Qualification in administration or customer service skills
- Ability to work under pressure
- Problem solving and analytical skills
- Experience of working within the NHS
- Experience of using a clinical management system such as EMIS
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GP Receptionist/ Care Navigator employer: University Medical Centre
As a Locum Consultant Psychiatrist within our Student Mental Health Service in Canterbury, you will join a dedicated team committed to supporting the mental health and wellbeing of university students. Our collaborative work culture fosters professional growth through multidisciplinary teamwork and flexible working arrangements, ensuring that you can make a meaningful impact while balancing your personal commitments. With access to ongoing training and development opportunities, this role offers a unique chance to contribute to the mental health landscape in an academic setting, making it an excellent employer for those passionate about student care.
