Senior Telecoms Engineer in Brighton

Employer University Hospitals Sussex NHS Foundation Trust Employer type NHS Site Brighton / Worthing Town Brighton / Worthing Salary £39,959 - £48,117 Per annum Salary period Yearly Closing 23/11/2026 23:59

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

We value compassion, inclusion and respect as our core values . We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research , we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Job overview

We have an opportunity for an experienced Telecom Engineer to join our team.

To provide technical support to users and management on IT and Communications Systems, ensuring timely and effective resolution of problems, reports and installation requests.

Work with other members of the IT team to ensure maximum performance and return for IT investments. This role provides front line support to the customers and is often the first personal contact that the users have with the service. It is therefore a key requisite of this post to maintain a customer focus at all times. Given the dynamic nature of NHS organisations there will be a requirement for travel to a number of sites dependent upon where the users are based.

Main duties of the job

• To provide maintenance and support of Trust-wide telephony systems, hardware and solutions currently in use within UHSussex including but not limited to:
• VoIP, Digital & Analogue telephony hardware/end user devices
• Legacy Telecoms Systems (Digital & analogue PBX)
• landline/SIP and mobile maintenance and monitoring
• Peripheral telecoms and pager/Bleep equipment
• Unified comms, standard/Legacy Telecoms & Data patching

Working for our organisation

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Detailed job description and main responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

• Confidence with Krone punch down strips, Tone out, Pinging devices Patching and basic network port triage.
• Responsible for maintaining and administering the Mobile device estate, including new requests and upgrades.
• Provide training and support on trust issued telephony and mobile devices IOS & Android such as iPads and smartphones.
• To be responsible for the daily operation and monitoring of the Telecoms services, determining any problems and provide full operational telecoms connectivity for all customers.
• Provide advice on best practice and technical specifications on a comprehensive range of telecoms services to IT users.
• To work as a member of the Telecoms Team, in accordance with standard procedures.
• To attend project scoping, start-up and investigation meetings, as called for by members of the programme delivery pillar and/or as required to maintain the momentum of the project.
• To Assist the Telecoms manager in delivering the telecoms service and telecom projects across the Trust.
• To complete installation and change forms to maintain the accuracy of the Service Desk Configuration Management Database
• To provide cover for the Telecoms Manager when required.
• To Assist the Telecoms manager in analysing spend and system usage
• To order telecoms equipment and to maintain and monitor the delivery process, including repair / returns.
• To act as a point of contact for Trust’s end users in the event of service interruptions.
• Responsible for configuring, maintaining and administering Call Centres / IVRs

Communication

• Communicate with Head of Telecoms and Tech lead for Networks and Security, and other Team members to update on job progress and to learn new skills. Keep job stakeholders up to date with work progress and any issues over job completion.

Service delivery and improvement

Work will be assigned through the Trusts IT help desk system, or through relevant projects. The candidate will be expected to work on this using the most suitable software suite. These jobs can cover many areas, e.g. network fixes, alterations to existing work flows or new projects.

Person specification

Experience and Qualifications

• Educated to Degree level in IT/telecoms/digital related subject, or with relevant telecoms support experience.
• Excellent technical knowledge of telecommunication systems and applications. Including Mitel and Netcall.
• Excellent technical knowledge IP & analogue telephones
• Experience of supporting mobile devices
• Full Driving licence plus Own vehicle available for business use
• ITIL 3 qualification or above

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role)
• Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants:

A Note on AI Use in Applications

UHSussex values authenticity and encourages applicants to ensure that all application materials accurately reflect their own skills, experience, knowledge and motivations. Candidates may use AI and digital tools to support the preparation of applications, for example to assist with spelling, grammar, structure or accessibility needs. However, applicants remain responsible for the content submitted and should ensure that it genuinely represents their own abilities and experience. Where there are reasonable concerns that an application does not authentically reflect the applicant's own knowledge, skills, experience or suitability for the role, the Trust reserves the right to explore this further and, where authenticity cannot be satisfactorily demonstrated, to reject the application.

Bank Workers: Bank workers are welcome to apply for any of our vacancies but please note if you are successful at interview there will be a delay in confirming a start date due to the Trust's current financial controls.

Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications