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- Tasks: Manage patient records, handle enquiries, and support ward operations.
- Company: Join UHSussex, a leading university trust dedicated to innovative healthcare.
- Benefits: Enjoy flexible working hours, a comprehensive wellbeing programme, and a supportive environment.
- Why this job: Make a real impact in patient care while growing your career in a diverse community.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: On-site role with opportunities for professional development and a buddy system for new starters.
The predicted salary is between 27000 - 45000 £ per year.
The core hours for this role are Tuesday mornings, Thursday and Friday afternoons, and alternate Saturdays. Additional hours will be scheduled to reach full-time (37.5 hours per week) and can be arranged flexibly to suit both the employee and the organisation. Please note, this position requires on-site work only.
The Ward Clerk is responsible for efficiently managing administrative and clerical tasks related to patient care within the ward. This role ensures the accuracy and timely completion of patient records, admission, discharge, and follow-up processes. Acting as a key communication link between patients, clinical teams, and external partners such as GPs and other NHS Trusts, the Ward Clerk supports smooth ward operations while upholding confidentiality, professionalism, and the Trust’s values.
- Verify and update patient details accurately upon admission, including personal and GP information.
- Manage patient discharge paperwork, ensuring all documentation is correctly completed and distributed to relevant parties.
- Handle incoming correspondence and direct it appropriately within the ward team.
- Respond to telephone and in-person enquiries professionally, escalating to supervisory staff when necessary.
- Book post-inpatient follow-up appointments and manage follow-up referrals via Careflow.
- Arrange patient transport for discharge or transfers, including accompanying medical documentation.
- Maintain and update patient information on electronic systems (Careflow, CV5), ensuring accurate admission, transfer, and discharge records.
- Support ward audits, stationery supply management, and maintain a welcoming environment for patients and visitors.
- Collaborate with the Deputy Administrative Supervisor to improve ward administrative processes and resolve issues.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance – because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
For further details / informal visits contact: Name: Alicia King Job title: Operational Manager Email address: aliciaking@nhs.net Telephone number: 01273 696955
Mon to Fri between 8am and 4pm. Please contact via email if you would like to arrange a telephone call. #J-18808-Ljbffr
Renal Ward Clerk employer: University Hospitals Sussex NHS Foundation Trust
Contact Detail:
University Hospitals Sussex NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renal Ward Clerk
✨Tip Number 1
Familiarise yourself with the specific administrative systems mentioned in the job description, such as Careflow and CV5. Understanding how these systems work will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any previous experience you have in a healthcare setting, especially roles that involved patient interaction or administrative tasks. This will demonstrate your understanding of the environment and the importance of confidentiality and professionalism.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios that may arise in the ward, such as managing patient enquiries or coordinating with clinical teams. Showing that you can think on your feet will impress the hiring managers.
✨Tip Number 4
Reach out to current or former employees of UHSussex to gain insights into the workplace culture and expectations. This information can help you tailor your approach and demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Renal Ward Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Renal Ward Clerk. Highlight key tasks such as managing patient records, handling correspondence, and supporting ward operations.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any administrative or clerical experience, particularly in healthcare settings, and include examples of how you've maintained confidentiality and professionalism.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the organisation. Mention your understanding of the importance of patient care and how your background makes you a suitable candidate for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. Ensure that all information is accurate and clearly presented, as attention to detail is crucial for this role.
How to prepare for a job interview at University Hospitals Sussex NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Ward Clerk. Familiarise yourself with tasks like managing patient records, handling correspondence, and supporting ward operations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a key communication link between patients and clinical teams, it's essential to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations, to show that you can handle enquiries professionally.
✨Emphasise Attention to Detail
Accuracy is crucial in this role, so be ready to discuss how you ensure precision in your work. Share specific instances where your attention to detail made a difference, such as managing patient documentation or updating records accurately.
✨Demonstrate Flexibility and Teamwork
Since the role requires flexibility in hours and collaboration with various teams, be prepared to discuss your ability to adapt to changing circumstances and work well with others. Highlight any experiences where you've successfully worked in a team or adjusted to new challenges.
