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- Tasks: Coordinate injection appointments and provide excellent customer service in a busy ophthalmology department.
- Company: Join UHSussex, a leading university trust dedicated to innovative healthcare and patient-first values.
- Benefits: Enjoy flexible working, a comprehensive wellbeing programme, and opportunities for personal growth and development.
- Why this job: Be part of a compassionate team that values diversity and makes a real difference in patients' lives.
- Qualifications: Strong communication skills, organisational abilities, and a team-oriented mindset are essential.
- Other info: We offer a supportive environment with staff networks and a buddy system for new members.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an Injection Co-Ordinator to join our friendly and busy Ophthalmology department.
You will be the first point of contact for our patients who require an injection appointment and will provide a crucial role in providing excellent customer care service.
The ideal candidate will be organised, efficient and have excellent and strong communication skills and will be able to work well within a team and on their own.
Booking Injection appointments
Answering the telephone
Completing spreadsheets/compiling information
Completing Audits
Completing administration tasks
Supporting our injection support administrator
Completing weekly capacity & demand checks
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance – because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Candidate Information Pack: https://www.uhsussex.nhs.uk/resources/candidate-information-pack/
For further details / informal visits contact: Name: Laura Parris Job title: Failsafe Officer/ Injection Supervisor Email address: laura.parris1@nhs.net Telephone number: 01243788122
Please telephone Laura Parris on 01243 788122 Ext: 33533 or email Laura.Parris1@nhs.net if you have any further enquiries with regards to this advert
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Ophthalmology Injection Co-ordinator employer: University Hospitals Sussex NHS Foundation Trust
Contact Detail:
University Hospitals Sussex NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ophthalmology Injection Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific duties of an Injection Co-ordinator in an ophthalmology setting. Understanding the nuances of booking appointments and managing patient queries will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Reach out to current or former employees in similar roles at UHSussex. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Demonstrate your commitment to excellent customer care by preparing examples from your past experiences where you successfully managed patient interactions or resolved issues. This will show that you understand the importance of patient-first service.
✨Tip Number 4
Highlight your organisational skills by discussing any relevant tools or methods you use to manage tasks efficiently. Being able to articulate how you keep track of appointments and administrative duties will be crucial in this role.
We think you need these skills to ace Ophthalmology Injection Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Ophthalmology Injection Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, administration, and any healthcare-related roles. Use bullet points for clarity and include specific achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your understanding of the importance of patient care and how your background makes you a suitable candidate. Be sure to address any specific points mentioned in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at University Hospitals Sussex NHS Foundation Trust
✨Showcase Your Communication Skills
As the first point of contact for patients, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and empathetically during the interview. Consider sharing examples of how you've effectively handled patient inquiries or resolved issues in previous roles.
✨Highlight Organisational Abilities
The role requires excellent organisational skills, so be ready to discuss how you manage your time and tasks. You might want to mention specific tools or methods you use to stay organised, such as scheduling software or prioritisation techniques that help you handle multiple responsibilities efficiently.
✨Emphasise Teamwork and Independence
This position involves working both within a team and independently. Prepare to provide examples of how you've successfully collaborated with colleagues in the past, as well as instances where you've taken initiative and worked autonomously to achieve goals.
✨Demonstrate Commitment to Patient Care
UHSussex values compassion and empathy in patient care. Be ready to discuss your understanding of patient needs and how you would go above and beyond to ensure their comfort and satisfaction. Sharing personal experiences or insights into why patient care is important to you can make a strong impression.
