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- Tasks: Provide clerical support and assist nursing staff in a busy clinical environment.
- Company: Join the University Hospitals Plymouth NHS Trust, where patients come first.
- Benefits: Flexible working options, career development, and a supportive team culture.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSEs in Maths & English and NVQ level 2 in business administration or equivalent.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Job summary
To provide a clerical service to the Eden Unit, assist the nursing staff in the reception of patients and visitors to the ward. To work in collaboration with staff in other areas of the Directorate and Trust to facilitate a streamlined service for the patient.
Preference will be given to internal Trust staff, as well as \’Priority\’ and \’At Risk\’ status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
To provide and deliver a high standard of a full clerical service to the Unit using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical proven knowledge.
About us
We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
Please note that all communication will be electronic. Check your email account regularly. If you need additional support with the online application process including reasonable adjustments, contact the recruitment team on 01752 432100. We recognise that work-life balance is important and invite requests for less than full-time/flexible working. Please discuss with the recruiting manager before applying. We encourage people from diverse backgrounds to apply for our roles. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within four weeks of the closing date, please assume you have not been shortlisted.
Job description
Job responsibilities
- Build and sustain effective working communications with other roles involved in the directorate and hospital to ensure collaborative working practices.
- Maintain effective communication within a multi-disciplinary team and participate in team working.
- Communicate with staff across all levels and disciplines within the hospital and wider community (e.g., Consultant Immunologists, Specialist Registrars, other medical staff, Directorate Manager, Ward Administrators, Medical Secretaries, Nursing staff, IM&T staff, iPM Administration staff, Patients, relatives and carers).
GENERAL TO ALL
- Answer telephones in a timely, polite manner; assist and take advice from senior nurses where appropriate.
- Be competent with the iPM computer system.
- Maintain case notes, including investigation reports, ensuring contents are filled in accordance with required order.
- List notes in preparation for collection by the Coding Department.
- Attend and contribute to Unit meetings.
- Assist and teach new staff regarding working arrangements, Trust policies and strategies.
- Ensure work is complete and followed through at the end of the shift; communicate with colleagues to complete incomplete work the same or following day.
COMMUNICATIONS & WORKING RELATIONSHIPS
- Build and sustain effective communications with other roles involved in the health community to ensure good team working and collaborative practices.
- Work collaboratively within a multi-disciplinary team and participate in training of locum and support staff to Ward/Trust policies and routine.
- Daily contact with patients, relatives and all hospital staff; also with GPs and external agencies as required.
OTHER
- Occasionally workload can be exceptionally busy and stressful with time pressures and deadlines.
- Requires physical effort when dealing with quantities of notes.
- Requires working at a VDU screen for at least 75% of the working day.
- May involve sitting in restricted positions for long periods.
All Job Holders are required
- Work to the Trust values – Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve.
- Adhere to Trust policies and procedures (e.g., Health and Safety at Work, Equal Opportunities).
- Maintain personal and professional development to meet changing job demands; participate in training and support staff development.
Person Specification
Knowledge & Experience
Essential
- Good communication skills both verbal and written
- Demonstrable clerical experience
Desirable
- Previous demonstrable experience in a large clinical setting
- Proven knowledge of patient management systems
Qualifications
Essential
- GCSEs 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
- Computer literate
Desirable
- NVQ in Administration
Aptitude & Abilities
Essential
- Good communication and interpersonal skills
- Understanding of appointment systems
Desirable
- Ability to work across multiple teams
Disclosure and Barring Service & Sponsorship
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure to the Disclosure and Barring Service is required to check for prior convictions. Applications from job seekers who require Skilled Worker Sponsorship will be considered. For more information visit the government website. In addition, from 6 April 2017, skilled worker applicants for UK entry clearance must present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants (over 18) are also subject to this requirement.
Employer details
Employer name: University Hospitals Plymouth NHS Trust
Address: Eden Unit, Derriford Hospital, Derriford Road, Plymouth, PL6 8DH
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Ward Administrator - Clinical Immunology employer: University Hospitals Plymouth NHS Trust
Contact Detail:
University Hospitals Plymouth NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Administrator - Clinical Immunology
✨Tip Number 1
Network like a pro! Reach out to current or former staff at University Hospitals Plymouth NHS Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Eden Unit and understand their values. Show them you’re not just another candidate, but someone who truly cares about patient care.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on those tricky questions about teamwork and communication, as they’re key in a multi-disciplinary setting.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and professional, which can set you apart from the rest.
We think you need these skills to ace Ward Administrator - Clinical Immunology
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Ward Administrator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since good communication is key in this role, don’t shy away from showcasing your verbal and written skills. Whether it’s in your cover letter or CV, let us see how you can effectively communicate with a diverse range of people.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and qualifications.
Check Your Details: Before hitting submit, double-check all your details. Typos and errors can make a bad impression, so take a moment to ensure everything is accurate. And remember, apply through our website for the best chance!
How to prepare for a job interview at University Hospitals Plymouth NHS Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Ward Administrator in Clinical Immunology. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like maintaining case notes and assisting nursing staff.
✨Brush Up on Communication Skills
Since this role involves daily communication with patients, relatives, and various hospital staff, practice articulating your thoughts clearly. Consider examples from your past where effective communication made a difference, especially in a busy clinical setting.
✨Demonstrate Team Spirit
The job requires collaboration within a multi-disciplinary team. Be ready to share experiences where you successfully worked as part of a team, highlighting your ability to build effective working relationships and contribute positively to group dynamics.
✨Prepare for Scenario Questions
Expect questions that assess how you handle stressful situations or time pressures, as the workload can be exceptionally busy. Think of specific instances where you managed competing priorities or dealt with challenging circumstances, and be prepared to discuss them.
