At a Glance
- Tasks: Coordinate patient appointments and manage heart failure service administration.
- Company: University Hospitals of North Midlands, dedicated to high-quality healthcare.
- Benefits: Gain valuable experience in a supportive healthcare environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patients' lives while developing your organisational skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24000 - 28000 £ per year.
University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. The Heart Failure Administrative Officer plays a key role in supporting the delivery of a high‑quality heart failure service. The post holder will be responsible for the effective coordination and management of patient appointments, ensuring timely access to care.
Working closely within the heart failure team, the role involves overseeing referrals, clinic scheduling, patient tracking and data management, while providing a responsive and professional point of contact for patients, clinicians and external services. Excellent organisational skills, attention to detail and the ability to prioritise workload are essential to support safe, efficient and patient‑centred care.
Main duties of the job:- The post holder will be responsible for the day‑to‑day administration and active management of the Heart Failure service, ensuring patients are tracked accurately and treated within agreed pathways and targets.
- Key duties include coordinating referrals, booking and rescheduling clinics, monitoring appointment outcomes and escalating capacity or access issues as required.
- The post holder will act as a central point of contact for patients, clinicians and external teams, providing timely, professional communication and ensuring a patient‑focused approach at all times.
- Close working within the multidisciplinary heart failure team is essential to support safe, efficient and equitable access to care.
There is a requirement to exchange verbal and written information with patients, staff and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.
To deliver a high standard of communication to build and maintain good working relationships. The job will involve job prioritisation of work, booking outpatient appointments via e‑referral / C&B, answering all telephone queries, typing and liaising with GP practices. To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.
To deliver a high standard of typing and ensure actions detailed are dealt with accordingly. To understand and comply with all Departmental and Trust Procedures and Policies. To undertake any further duties as required by the Division. To enter data into and extract data from Careflow as required. Management of RTT and pathways.
To develop and maintain a team working philosophy amongst the department team. Liaise with Specialist Nurses and schedule appointments. To arrange, cancel or alter clinical commitments to contribute to the smooth running of the Ambulatory Unit.
To develop and maintain effective communication and working relationships both internally within the directorate and trust and externally within the wider health community. Planning and organisation of own time. To work unsupervised and exercise judgement when dealing with enquiries analysing and resolving issues. This role will require some sustained periods of concentration. To organise and arrange copying and collation of materials.
Administrative Officer in Sandford employer: University Hospitals of North Midlands
University Hospitals of North Midlands is an exceptional employer, offering a supportive and collaborative work environment for the Heart Failure Administrative Officer role. With a strong focus on patient-centred care, employees benefit from professional development opportunities and a culture that values teamwork and communication. Located in a vibrant community, the hospital provides a meaningful career path where staff can make a real difference in patients' lives while enjoying a fulfilling work-life balance.
Contact Details:
University Hospitals of North Midlands Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Officer in Sandford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in administrative roles. A friendly chat can lead to insider info about job openings that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your organisational skills and attention to detail can shine through in your answers. We want you to show off your strengths!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. It shows you're keen and professional, which is exactly what they want in an Administrative Officer.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Administrative Officer in Sandford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrative Officer role. Highlight your organisational skills and any relevant experience in managing appointments or patient data. We want to see how you can contribute to our heart failure service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the job description. We love seeing genuine enthusiasm for patient-centred care.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your ability to handle sensitive situations. Include examples of how you've effectively communicated with patients or colleagues in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at University Hospitals of North Midlands
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Heart Failure Administrative Officer. Familiarise yourself with patient appointment management, clinic scheduling, and data handling. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since excellent organisational skills are crucial for this position, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised workloads. Be ready to discuss how you handle tight deadlines and ensure efficient patient care.
✨Practice Your Communication Skills
As a central point of contact, effective communication is key. Practice responding to common queries you might face from patients or clinicians. Use clear, professional language and demonstrate your ability to handle sensitive situations with tact and diplomacy.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the heart failure service and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if the environment is the right fit for you.
