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- Tasks: Join our team as a Call Centre Assistant, handling diverse calls and providing excellent customer service.
- Company: University Hospitals of North Midlands, a vital healthcare provider.
- Benefits: Flexible shifts, valuable experience in a dynamic environment, and the chance to make a difference.
- Other info: Join a dedicated team with opportunities for personal growth and development.
- Why this job: Be the first point of contact for patients and professionals, making a real impact every day.
- Qualifications: GCSE education and customer service experience are essential; flexibility is key.
The predicted salary is between 23615 - 25674 £ per year.
University Hospitals of North Midlands is recruiting for Call Centre Assistants to join the Telecommunications Department at UHNM, Royal Stoke. We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds. We are the first point of contact for our patients, staff throughout the Trust, GPs, and other healthcare professionals. You will handle calls from general enquiries to internal critical emergency response procedures. Customer service is key to this role, so we are looking for people who are flexible, articulate, enthusiastic, and effective communicators, and who can remain calm in all circumstances.
Main duties of the job:
- The shift pattern will vary and is rotered 5 days over 7 days, with shift times varying from the earliest start time being 6am to the latest finish time being 10pm.
- The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.
Qualifications
- Essential criteria: Education to GCSE standard
- Desirable criteria: Customer service qualification
Experience
- Essential criteria: Proven experience of working in a customer service environment
- Essential criteria: Proven experience of working with PCs and Microsoft Office
- Desirable criteria: Proven experience in Call Centre / Multi line telephony as main part of role
Skills, ability and knowledge
- Essential criteria: Well developed communication skills
- Essential criteria: Flexibility to cover a variety of shifts sometimes at short notice
Personal Qualities
- Essential criteria: Able to display a calm and rational approach to difficult situations, demonstrating empathy and assertiveness where appropriate
- Essential criteria: Able to understand own limitations and when to escape problems
- Essential criteria: Able to demonstrate a flexible approach to shift working, understanding that shifts may be changed at short notice to meet the requirements of the 24/7 Operator service
Previous applicants need not apply. If you meet the above criteria and want to join our dedicated team, then we would like to hear from you!
Call Centre Assistant employer: University Hospitals of North Midlands
Contact Detail:
University Hospitals of North Midlands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in healthcare or call centres. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on staying calm and clear, especially when discussing tricky situations.
✨Tip Number 3
Be flexible with your availability! The job requires covering various shifts, so let potential employers know you're ready to adapt. Highlight your willingness to take on night shifts if needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at University Hospitals of North Midlands.
We think you need these skills to ace Call Centre Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled calls or enquiries in the past, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Centre Assistant role. Mention your flexibility and ability to stay calm under pressure – these are key traits we’re looking for.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our callers. Avoid jargon and make sure your enthusiasm comes through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at University Hospitals of North Midlands
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult situations or provided excellent service in the past. This role is all about communication, so think of scenarios where you’ve had to stay calm under pressure.
✨Familiarise Yourself with the Role
Make sure you understand what a Call Centre Assistant does at University Hospitals of North Midlands. Research their services and think about how you can contribute to their busy 24/7 operation. Showing that you know the ins and outs of the job will impress the interviewers.
✨Flexibility is Key
Since the role requires covering various shifts, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience where you’ve had to be flexible with your working hours, as this will show you’re a team player who can meet the demands of the service.
✨Practice Your Communication Skills
As the first point of contact for patients and staff, effective communication is crucial. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.