At a Glance
- Tasks: Coordinate patient appointments and manage heart failure service administration.
- Company: University Hospitals of North Midlands, dedicated to high-quality healthcare.
- Benefits: Gain valuable experience in a supportive environment with career development opportunities.
- Other info: Join a dynamic team focused on patient-centred care and collaboration.
- Why this job: Make a real difference in patient care while developing essential organisational skills.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
The predicted salary is between 24000 - 28000 £ per year.
University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The Heart Failure Administrative Officer plays a key role in supporting the delivery of a high-quality heart failure service. The post holder will be responsible for the effective coordination and management of patient appointments, ensuring timely access to care. Working closely within the heart failure team, the role involves overseeing referrals, clinic scheduling, patient tracking and data management, while providing a responsive and professional point of contact for patients, clinicians and external services. Excellent organisational skills, attention to detail and the ability to prioritise workload are essential to support safe, efficient and patient-centred care.
Main duties of the job:
- The post holder will be responsible for the day-to-day administration and active management of the Heart Failure service, ensuring patients are tracked accurately and treated within agreed pathways and targets.
- Key duties include coordinating referrals, booking and rescheduling clinics, monitoring appointment outcomes and escalating capacity or access issues as required.
- The post holder will act as a central point of contact for patients, clinicians and external teams, providing timely, professional communication and ensuring a patient-focused approach at all times.
- Close working within the multidisciplinary heart failure team is essential to support safe, efficient and equitable access to care.
Detailed job description and main responsibilities:
- There is a requirement to exchange verbal and written information with patients, staff and carers, requiring tact and diplomacy.
- The post holder will be expected to deal with queries from anxious patients and carers.
- Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly.
- To deliver a high standard of communication to build and maintain good working relationships.
- The job will involve job prioritisation of work, booking outpatient appointments via e-referral / C&B, answering all telephone queries, typing and liaising with GP practices.
- To ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.
- To deliver a high standard of typing and ensure actions detailed are dealt with accordingly.
- To understand and comply with all Departmental and Trust Procedures and Policies.
- To undertake any further duties as required by the Division.
- To enter data into and extract data from Careflow as required.
- Management of RTT and pathways.
- To develop and maintain a team working philosophy amongst the department team.
- Liaise with Specialist Nurses and schedule appointments.
- To arrange, cancel or alter clinical commitments to contribute to the smooth running of the Ambulatory Unit.
- To develop and maintain effective communication and working relationships both internally within the directorate and trust and externally within the wider health community.
- Planning and organisation of own time.
- To work unsupervised and exercise judgement when dealing with enquiries analysing and resolving issues.
- This role will require some sustained periods of concentration.
- To organise and arrange copying and collation of materials.
Administrative Officer employer: University Hospitals of North Midlands
University Hospitals of North Midlands is an exceptional employer, offering a supportive and collaborative work environment for the Heart Failure Administrative Officer role. With a strong focus on patient-centred care, employees benefit from professional development opportunities and a culture that values teamwork and communication. Located in a vibrant community, the hospital provides a meaningful career path where staff can make a real difference in patients' lives while enjoying a fulfilling work-life balance.
Contact Details:
University Hospitals of North Midlands Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Officer
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in administrative roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative roles. Think about how your organisational skills and attention to detail can shine through. We want you to show them you're the perfect fit for the Heart Failure team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what they’re looking for in an Administrative Officer.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Administrative Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrative Officer role. Highlight your organisational skills and any relevant experience in managing appointments or patient data. We want to see how you can contribute to our heart failure service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the job description. We love seeing genuine enthusiasm for the position!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your ability to handle queries sensitively and professionally. Include examples of how you've successfully managed similar situations in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University Hospitals of North Midlands
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Heart Failure Administrative Officer. Familiarise yourself with the key duties like coordinating referrals and managing patient appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since excellent organisational skills are essential for this position, prepare examples from your past experiences where you've successfully managed multiple tasks or prioritised workloads. Be ready to discuss how you handle tight deadlines and ensure efficient patient care.
✨Practice Your Communication Skills
As a central point of contact, effective communication is crucial. Practice answering common interview questions while focusing on clarity and professionalism. You might even want to role-play with a friend to get comfortable handling sensitive queries, just like you would with anxious patients.
✨Demonstrate Teamwork
This role requires close collaboration with the heart failure team, so be prepared to discuss your experience working in multidisciplinary teams. Share specific examples of how you've contributed to a team environment and maintained good working relationships, as this will highlight your ability to fit into their culture.
