UHNM Employee\'s Only Admin Assistant/Receptionist (Band 2) - Heart Centre - University Hospital[...]

Main area: Heart Centre

Grade: Band 2

Contract: Permanent

Hours: Part time - 36 hours per week (Occasional Saturdays on a Rota)

Employer: University Hospitals of North Midlands NHS Trust

Site: University Hospital of North Midlands

Town: Stoke-On-Trent

Salary: £24,169 per annum

Salary period: Yearly

Closing: 09/07/2025 23:59

Job overview:

University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

We are looking to appoint an enthusiastic, efficient and motivated individual to join our extremely busy administration team. You will be responsible for welcoming patients/visitors to The Heart & Lung Department and ensuring all cardiac investigations are logged/booked according to National Targets. You must have the ability to work well under pressure to meet deadlines as well as the ability to work as a team player. Competent computer skills are essential and a cheerful, flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever-changing priorities. You will work alongside the existing administrative and management team. A good understanding of Reception, managing clinics and National Targets is required.

This post is ideal for an individual with a strong administrative background who thrives in a team environment and has good organisational skills with a high level of computer literacy. They should also have good communication and prioritisation skills. The successful candidate will also need to be able to work on their own initiative.

Main duties of the job:

• Logging and booking diagnostic tests.
• Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.
• Working on Reception, greeting and booking patients into the department.
• Dealing with all queries, completing outcomes, taking telephone calls.
• Dealing with all patient telephone queries.

For further details / informal visits contact: Alana Horne

Working for our organisation:

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities:

• Logging and booking diagnostic tests.
• Managing diagnostic waits in accordance with National Targets and the Patient Access Policy.
• Working on Reception, greeting and booking patients into the department.
• Dealing with all queries, completing outcomes, taking telephone calls.
• Dealing with all patient telephone queries.

For further details please see the attached job description or contact the hiring manager.

Person specification:

• Administrative/Clerical Background
• Previous Experience working in a Health Care environment
• Excellent written and communication skills
• Ability to prioritise workload in response to service need.
• Knowledge of the hospital EPR systems
• Knowledge of RTT and pathways
• Waiting List Management for both Inpatients and Outpatients
• Knowledge of patient administration and other related systems

• Proficient use of Microsoft Office inc Word, Excel, Access
• Good general education to include GCSE English and Maths

• Consistently professional, collaborative and compassionate in their approach
• Able to work in a demanding pressurised environment
• Ability to work safely with confidential information
• Takes responsibility and is accountable for delivering to their agreed objectives

Important information about your application:

All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References - please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies.

New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.

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University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.

At UHNM we are fortunate to receive a high volume of applications for many of our roles; on this occasion we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

For further details, please contact Alana Horne, Junior Operational Services Manager, Heart Centre, TEL: 01782 675939.