Service Delivery System Support Officer

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This decision aligns with UKVI guidelines and legislation, as the roles do not meet the skill or salary thresholds for sponsorship. If you hold a graduate visa, you are welcome to apply; however, UHNM cannot offer sponsorship at the end of your visa. Additionally, you must have at least six months remaining on your graduate visa at the start of employment for training and operational reasons.

The post holder will be part of a team responsible for providing IT support for Microsoft Office 365, One Consultation, and Microsoft Teams.

They will be the first line of support for faults and queries related to these systems, escalating issues as necessary to the Senior Operational Service Manager, Systems & Data Managers, ICT Service Desk, and third-party technical support.

Daily system housekeeping and administration will also be part of the role.

1. Communicate daily with staff across all levels of the Directorate, including clinicians, nurses, technical, management, and administrative personnel. Provide first-line support and advice on the use and operation of Microsoft Teams and Attend Anywhere.
2. Represent the department politely and helpfully, noting requirements to be passed to the IM&T Service Delivery team or handling requests directly.
3. Collaborate with IM&T suppliers and other IT support staff.
4. Adopt an integrated approach to IM&T systems across a wide geographic area.
5. Maintain a good working knowledge of Microsoft Teams, Attend Anywhere, Hospify, and CareFlow Connect software.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we serve around three million people and are highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All our employees contribute valuably, and we offer a wide range of development packages to help everyone fulfill their potential.

UHNM fosters an inclusive culture, providing equal opportunities for career development that are fair and transparent. We are committed to diversity and inclusion, ensuring all staff feel valued and respected. We ask our employees to uphold our values, co-created with staff, patients, and carers, which unite us as a Trust.

At UHNM, we recognize that investing in, supporting, and developing our staff directly impacts the quality of care we deliver. Our employees are as vital as our patients and the community we serve.

For further details or informal visits, please contact:

• Name: Robert Stedall
• Job Title: Deputy Head of Service Delivery
• Email: Robert.Stedall@uhnm.nhs.uk
• Telephone: 01782 671219

Digital Services
Digital Hub, West Building
University Hospitals of North Midlands NHS Trust
Newcastle Road, Stoke-on-Trent, ST4 6QG

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