Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome patients and manage appointments in a busy Endoscopy Department.
- Company: Join University Hospitals of North Midlands, a leading NHS Trust serving millions with top-notch facilities.
- Benefits: Enjoy flexible working hours and opportunities for personal development in a supportive environment.
- Why this job: Be part of a diverse team making a real impact on patient care and experience.
- Qualifications: GCSE Maths and English at grade C or above; customer service experience preferred.
- Other info: Applications from all backgrounds are encouraged; flexible working options available.
The predicted salary is between 20400 - 28400 £ per year.
Main area Specialised Medicine Grade Band 2 Contract Permanent Hours Full time – 37.5 hours per week (37.5 Hours per week. Hours between Monday to Sunday, 8am to 8pm as per department requirements.) Job ref 205-7095570-A
Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke Town Stoke-on-Trent Salary £24,465 pa pro rata Salary period Yearly Closing 14/08/2025 23:59
Band 2
Job overview
University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the Reception Team and Booking Team.
To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trust\’s systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.
Main duties of the job
Communication with patients and their relatives who are telephoning to update their personal details and to change or cancel appointments.
To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communication tactfully with patients and staff alike about appointments or any other queries deemed necessary.
Working for our organisation
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we\’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Detailed job description and main responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager:
Naomi Goodwin, Operational Services Manager
- Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel
- Experience working in a patient environment
Education and qualifications
- GCSE Maths and English at grade C or above, or equivalent qualifications
- NVQ in customer related/ administration or working towards this
Important information about your application
- All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
- References – please ensure you provide email addresses for all referees for the last three years of employment.
- We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
- Flexible working will be considered in line with Trust policies
- New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
- We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.
University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.
We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.
If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help
At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!
If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.
If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.
UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr
Receptionist (Band 2) - Specialised Medicine - University Hospitals of North Midlands NHS Trust employer: University Hospitals of North Midlands NHS Trust
Contact Detail:
University Hospitals of North Midlands NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Band 2) - Specialised Medicine - University Hospitals of North Midlands NHS Trust
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Choose and Book and iPortal. Having a good understanding of these systems will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in a healthcare context. Since the role involves interacting with patients and their families, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Research University Hospitals of North Midlands NHS Trust and their values. Understanding their commitment to patient care and staff development can help you align your responses during the interview, showing that you are a good fit for their culture.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and the training process for new hires. This shows your interest in the role and helps you gauge if the environment is right for you.
We think you need these skills to ace Receptionist (Band 2) - Specialised Medicine - University Hospitals of North Midlands NHS Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Receptionist position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a reception or administrative role, especially in a healthcare setting. Mention specific tasks you have handled that relate to patient communication and clerical duties.
Showcase Your Skills: Make sure to include key skills such as effective communication, teamwork, and proficiency in software like Word and Excel. Provide examples of how you've used these skills in past roles to enhance your application.
Follow Application Instructions: Pay close attention to the application instructions provided by University Hospitals of North Midlands NHS Trust. Ensure you submit all required documents, including references and any additional information requested, to avoid delays in processing your application.
How to prepare for a job interview at University Hospitals of North Midlands NHS Trust
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Receptionist in the Specialised Medicine department. Familiarise yourself with the systems mentioned in the job description, such as Choose and Book and iPortal, as this will show your commitment and readiness for the role.
✨Demonstrate Excellent Communication Skills
As a Receptionist, you'll be the first point of contact for patients and their families. Practice clear and polite communication, and be prepared to discuss how you would handle difficult situations or queries from patients.
✨Showcase Your Teamwork Abilities
The job requires working as part of a team, so be ready to share examples of how you've successfully collaborated with others in previous roles. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Emphasise Your Patient-Focused Approach
The role is all about ensuring a smooth patient journey. Be prepared to discuss how you prioritise patient care and satisfaction in your work, and provide examples of how you've gone above and beyond for patients in the past.
