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- Tasks: Welcome patients and manage their appointments with a friendly, professional approach.
- Company: Join University Hospitals of North Midlands, a leading healthcare provider serving millions.
- Benefits: Enjoy career development opportunities and a culture of inclusion and respect.
- Why this job: Be part of a vital team that impacts patient care and community health.
- Qualifications: Must have at least six months remaining on your graduate visa to apply.
- Other info: Contact Chabala Kapoya for informal visits or more details.
The predicted salary is between 20000 - 30000 £ per year.
University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months remaining on your visa at the start of employment for training and operational reasons.
Previous applicants need not apply.
To welcome patients, carers, relatives, visitors, and other healthcare staff to the Outpatient department in a polite, courteous, and professional manner. To ensure a patient-focused approach at all times, greeting patients with a smile. To facilitate the patient journey from receipt of referral letter to appointment in clinic and any follow-up appointments, ensuring it is efficient and effective. This includes the use of all Trust systems such as Choose and Book, Savience, iPortal, Filefast, and others to ensure a smooth pathway and accurate data collection.
- Undertake reception duties, handling telephone and face-to-face enquiries from patients, wards, and departments, referring to a supervisor when necessary. Notify patients of any delays in clinics.
- Handle appointment queries, providing factual routine information to patients, relatives (with consent), and internal/external bodies.
- Promote the use of the self-check-in system Savience, escalating issues to the Systems Administrator as needed.
- Complete outcome forms and arrange follow-up appointments as necessary.
- Gain knowledge of outpatient procedures.
- Book appointments appropriately on systems like Choose and Book, Careflow/CRIS.
- Assist patients with understanding barriers and questions.
- Maintain Trust systems including E-referral, Savience, iPortal, and Filefast.
- Ensure health records are complete for clinics and provide necessary information for patient pathway and coding.
- Answer patient and relative queries via telephone, ensuring demographic data accuracy.
- Resolve issues related to appointments, clinics, directions, or general inquiries.
- Record information for appointment changes or cancellations and booking into clinics.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people across two sites: Royal Stoke in Stoke-on-Trent and County Hospital in Stafford. We are proud to be the specialist centre for major trauma for the North Midlands and North Wales.
All employees contribute significantly regardless of role. We offer a wide range of development packages aimed at helping staff fulfill their potential. We foster a culture of inclusion, providing equal opportunities for career development in a fair and transparent manner. We are committed to diversity and inclusion, ensuring all staff feel valued and respected.
Investing in staff directly impacts the quality of care we deliver. Our employees are as vital as our patients and the communities we serve.
For further details or informal visits, please contact:
- Name: Chabala Kapoya
- Job Title: Reception Supervisor
- Email: chabala.kapoya@uhnm.nhs.uk
- Telephone: 01782 675154
Additional contacts:
- Colleen Johnson – 01782 676154
- Chabala Kapoya – 01782 676154
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Receptionist employer: University Hospitals of North Midlands NHS Trust
Contact Detail:
University Hospitals of North Midlands NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Choose and Book and Savience. Having a good understanding of these tools will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in handling patient inquiries. Role-playing common scenarios can help you feel more confident and prepared to provide excellent customer service, which is crucial for a receptionist position.
✨Tip Number 3
Research the University Hospitals of North Midlands and their commitment to diversity and inclusion. Being able to discuss their values and how you align with them during your conversation can set you apart from other candidates.
✨Tip Number 4
Reach out to the contacts provided in the job listing for an informal chat. This shows initiative and gives you a chance to ask questions about the role, which can help you tailor your approach when applying.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administrative roles. Mention specific examples where you have successfully handled enquiries or managed appointments, as this will demonstrate your suitability for the role.
Showcase Communication Skills: As a receptionist, strong communication skills are essential. Make sure to illustrate your ability to communicate effectively with patients and staff in both your CV and cover letter. Use clear and professional language throughout your application.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at University Hospitals of North Midlands NHS Trust
✨Research the Trust
Before your interview, take some time to learn about University Hospitals of North Midlands. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Patient Interaction Scenarios
As a receptionist, you'll be the first point of contact for patients. Prepare for role-play scenarios where you might have to handle difficult situations or answer common queries. This will demonstrate your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with Relevant Systems
Get to know the systems mentioned in the job description, such as Choose and Book and Savience. If possible, find tutorials or guides online to understand how these systems work. Showing familiarity with these tools can set you apart from other candidates.
✨Emphasise Your Customer Service Skills
Highlight your experience in customer service during the interview. Share specific examples of how you've handled inquiries or resolved issues in the past. This will illustrate your ability to provide a patient-focused approach, which is crucial for this role.
