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- Tasks: Join our team as an Administration and Call Handler Clerk, managing patient appointments and queries.
- Company: Be part of University Hospitals of North Midlands, a leading healthcare provider serving millions.
- Benefits: Enjoy development opportunities, a supportive culture, and the chance to make a real impact.
- Why this job: This role offers hands-on experience in healthcare, enhancing communication skills and patient care.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Sponsorship not available for this role; must have a valid visa with six months remaining.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Band 2 Administration and Call Handler Clerk
Location: Royal Stoke site, University Hospital of North Midlands NHS Trust
Important Sponsorship Notice: University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles, in accordance with UKVI guidelines and legislation. If you hold a graduate visa, you are welcome to apply; however, sponsorship cannot be offered at the end of your visa. You must have at least six months remaining until your visa expires at the start of employment.
Note: Previous applicants need not apply.
An exciting development opportunity has arisen for a Band 2 Administration and Call Handler Clerk. The successful candidate will work closely with the Clinic Administration team and Appointments Call Centre team to ensure outpatient clinics are fully utilized and patients are allocated appointments within NHS national targets.
Key Responsibilities:
- Undertake clerical duties, including providing and receiving routine information tactfully and persuasively.
- Communicate effectively with patients, reception staff, and external/internal bodies regarding appointments and queries.
- Handle enquiries with potential barriers to understanding.
- Manage appointment queries, conveying factual information to patients, relatives (with consent), and healthcare professionals.
- Handle general internal and external calls, including patient and relative enquiries.
- Develop knowledge of outpatient specialties to enhance patient experience and facilitate effective communication.
- Coordinate with system administrators to update on slot issues and patient queries.
- Ensure full utilization of available capacity.
- Follow instructions from the Clinic administrator to deliver efficient booking services.
- Organize and adjust workload and clinic appointments as needed.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people across two sites: Royal Stoke in Stoke-on-Trent and County Hospital in Stafford. We are proud to be a specialist trauma center for the North Midlands and North Wales.
We value every employee\’s contribution and offer various development packages to help staff reach their potential. We are committed to diversity, inclusion, and equal opportunities, fostering a culture where all staff feel valued and respected.
We believe that investing in our staff directly impacts the quality of care we provide. Our employees are as vital as our patients and community.
For further details or informal visits, please contact:
- Name: Courtney Simpson
- Job Title: Team Leader
- Email: courtney.simpson@uhnm.nhs.uk
- Telephone: 01782676178
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Administration and Call Handler Clerk employer: University Hospitals of North Midlands NHS Trust
Contact Detail:
University Hospitals of North Midlands NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration and Call Handler Clerk
✨Tip Number 1
Familiarise yourself with the NHS structure and the specific services offered at the University Hospital of North Midlands. Understanding how outpatient clinics operate and the importance of appointment management will help you stand out during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling enquiries and conveying information clearly. Role-playing scenarios with friends or family can help you prepare for the types of calls and interactions you might face in this role.
✨Tip Number 3
Reach out to current or former employees of the University Hospitals of North Midlands via LinkedIn. They can provide insights into the work culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your commitment to patient care and teamwork during your interactions with the hiring team. Share examples from your past experiences where you successfully collaborated with others to improve service delivery or patient satisfaction.
We think you need these skills to ace Administration and Call Handler Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Administration and Call Handler Clerk position. Tailor your application to highlight relevant experience and skills that align with these responsibilities.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, communication skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle clerical duties effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific examples of how your previous experience has prepared you for the tasks outlined in the job description, particularly in managing appointment queries and effective communication.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at University Hospitals of North Midlands NHS Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with the tasks of an Administration and Call Handler Clerk, as this will help you answer questions confidently and demonstrate your suitability for the role.
✨Prepare for Common Questions
Anticipate common interview questions related to communication skills and handling enquiries. Think about examples from your past experiences where you've successfully managed similar situations, as this will showcase your problem-solving abilities.
✨Showcase Your Communication Skills
Since the role involves a lot of interaction with patients and staff, be prepared to demonstrate your communication skills. Practice speaking clearly and persuasively, and consider how you would handle difficult conversations or misunderstandings.
✨Research the Trust
Learn about University Hospitals of North Midlands NHS Trust, its values, and its commitment to diversity and inclusion. Being knowledgeable about the organisation will show your genuine interest in the position and help you align your answers with their values.
