Patient Navigator/Administrator - Specialist palliative care team.

This is an exciting post, working within the specialist palliative care team across MBHT and based in Westmorland General Hospital.

The role will consider all aspects of the patient pathway taking into consideration all aspects of that pathway to include:

Ensure all patients receive appointments in a timely

fashion and any other aspect of the patient pathway.

Support outpatient clinics, including transcribing of letters

following consultation.

Support patient referrals to other agencies, eg. Local

hospices, Cancer care, Citizen’s Advice.

Liaise with and support patients and relatives as required

on behalf of the service under the supervision of the

specialist palliative care nurses or consultants.

Responsible for supporting the day-to-day co-ordination of

the service and data management of the Specialist

Palliative Care Team, including collection of and

interrogation of data.

The post holder will work with other team members to ensure

timely care and optimal service delivery

The post holder will have a combined role of administrative tasks

relating to the patient pathway along with some patient support and will work closely with the Team Lead for the service.

It is essential that the post holder exercises initiative in keeping

with the needs of the role and that confidentiality is maintained at

all times., This is a blended role of administration and patient navigation, which includes supporting the Medical and Nursing staff within the service to ensure the highest level of patient experience.

The role includes the support of patient outpatient clinics, booking appointments for patients, transcribing clinical outpatient letters, supporting with data collection and patient referrals.

There is a mix of administrative tasks including the use of Excel, Word and office 365 to support the service delivery and improvement.

The role involves working closely with the Medical and nursing staff of the small specialist palliative care team under the direction of the Team Lead.

Working for our organisation

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive .

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert

If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle in to your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you’ll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding.

For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.

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