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- Tasks: Support patients and manage appointments in a specialist palliative care team.
- Company: Join the University Hospitals of Morecambe Bay NHS Foundation Trust, committed to inclusive healthcare.
- Benefits: Enjoy flexible working options and a supportive environment focused on diversity.
- Why this job: Make a real impact in patient care while developing your skills in a compassionate team.
- Qualifications: NVQ3 in Business Administration or equivalent; experience in secretarial duties preferred.
- Other info: Contact Emma Miller for more details or an informal visit.
The predicted salary is between 22500 - 26000 £ per year.
Employer: University Hospitals of Morecambe Bay NHS Foundation Trust Employer type: NHS Site: Westmorland General Hospital Town: Kendal Salary: £26,530 – £29,114 pro rata Salary period: Yearly Closing: 23/02/2025 23:59 Patient Navigator/Administrator – Specialist Palliative Care Team NHS AfC: Band 4 \’\’Creating a great place to be cared for and a great place to work\’\’ University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability. Job Overview This is an exciting post, working within the specialist palliative care team across MBHT and based in Westmorland General Hospital. The role will consider all aspects of the patient pathway, including: Ensure all patients receive appointments in a timely fashion and any other aspect of the patient pathway. Support outpatient clinics, including transcribing of letters following consultation. Support patient referrals to other agencies, e.g., local hospices, Cancer care, Citizen’s Advice. Liaise with and support patients and relatives as required on behalf of the service under the supervision of the specialist palliative care nurses or consultants. Responsible for supporting the day-to-day coordination of the service and data management of the Specialist Palliative Care Team, including collection and interrogation of data. Work with other team members to ensure timely care and optimal service delivery. Exercise initiative in keeping with the needs of the role and maintain confidentiality at all times. Main Duties of the Job This is a blended role of administration and patient navigation, which includes supporting the Medical and Nursing staff within the service to ensure the highest level of patient experience. The role includes: Support of patient outpatient clinics. Booking appointments for patients. Transcribing clinical outpatient letters. Supporting with data collection and patient referrals. Administrative tasks including the use of Excel, Word, and Office 365 to support service delivery and improvement. Person Specification Education NVQ3 in Business Administration or equivalent. EDCL or recognized experience. GCSE Maths and English or equivalent. Shorthand qualification. Experience Experience of undertaking a range of secretarial duties, including diary management, answering telephone queries, audio typing, and data collection. Experience of using MS Office systems. Experience of supporting a small team of staff. Experience of dealing with patients/carers/families. Previous experience as a medical secretary in a medical setting. Experience of using digital dictation machines and software. Experience of creating spreadsheets and documents. Skills, Ability, and Knowledge Knowledge of data protection and confidentiality issues. Evidence of good, clear communication skills. Demonstrates a high level of motivation. Demonstrates an understanding of palliative and end-of-life care. Awareness of health and safety/governance issues. Ability to travel across sites as required. Able to work under minimal supervision/use initiative. Demonstrates a strong commitment to team working. Evidence of continuing to update knowledge and personal development. PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL. The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The Trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period. For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Contact Information Name: Emma Miller Job title: Specialist Palliative Care Team Lead Email address: Emma.miller@mbht.nhs.uk Telephone number: 07795 497249 Please contact Emma Miller if you would like to discuss the role or for an informal visit. #J-18808-Ljbffr
Patient Navigator/Administrator - Specialist palliative care team. employer: University Hospitals of Morecambe Bay NHS Foundation Trust
Contact Detail:
University Hospitals of Morecambe Bay NHS Foundation Trust Recruiting Team
Emma.miller@mbht.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Navigator/Administrator - Specialist palliative care team.
✨Tip Number 1
Familiarise yourself with the specific duties of a Patient Navigator/Administrator in palliative care. Understanding the nuances of patient pathways and the importance of timely appointments will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the palliative care field. Reach out to current or former employees at University Hospitals of Morecambe Bay NHS Foundation Trust via LinkedIn to gain insights about the team culture and expectations, which can be invaluable in your application process.
✨Tip Number 3
Showcase your experience with administrative tasks relevant to healthcare settings. Be prepared to discuss your familiarity with MS Office systems and any previous roles that involved patient interaction, as these are crucial for the role.
✨Tip Number 4
Demonstrate your understanding of confidentiality and data protection issues. Given the sensitive nature of palliative care, being able to articulate your commitment to maintaining patient confidentiality will set you apart from other candidates.
We think you need these skills to ace Patient Navigator/Administrator - Specialist palliative care team.
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Navigator/Administrator position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in administration, patient care, or working within a medical setting. Mention specific tasks you've undertaken that relate to the duties outlined in the job description.
Showcase Your Skills: Demonstrate your skills in communication, data management, and use of MS Office tools. Provide examples of how you've used these skills in past roles, especially in a healthcare context.
Personalise Your Application: Address your cover letter to Emma Miller, the Specialist Palliative Care Team Lead, and express your enthusiasm for the role. Mention why you are particularly interested in working with the University Hospitals of Morecambe Bay NHS Foundation Trust and how you can contribute to their mission of inclusivity.
How to prepare for a job interview at University Hospitals of Morecambe Bay NHS Foundation Trust
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Patient Navigator/Administrator. Familiarise yourself with the palliative care context, as this will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in administration and patient care. Highlight specific examples where you've managed appointments, supported patients, or worked with medical staff. This will show that you have the necessary skills and can adapt to the demands of the role.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've communicated clearly with patients, families, and colleagues. You might also want to practice answering questions concisely and confidently to showcase your verbal communication skills during the interview.
✨Emphasise Teamwork and Initiative
The job requires strong teamwork and the ability to work independently. Prepare to discuss instances where you've successfully collaborated with others or taken the initiative to solve problems. This will illustrate your commitment to providing excellent patient care and supporting your team.
