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- Tasks: Join our Outpatient Reception team, handling patient queries and appointment bookings.
- Company: Be part of University Hospitals of Morecambe Bay, dedicated to inclusive healthcare.
- Benefits: Enjoy flexible working hours, full training, and a supportive team environment.
- Why this job: Make a difference in patient care while kickstarting your NHS career in a friendly setting.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus but not required.
- Other info: Opportunities for part-time or full-time roles with occasional weekend shifts.
The predicted salary is between 20400 - 27300 Ā£ per year.
Main area Admin and Clerical Grade NHS AfC: Band 2 Contract Permanent Hours 37.5 hours per week (Full time 37.5 hours per week) Job ref 331-L16830525-A
Site Royal Lancaster Infirmary Town Lancaster Salary Ā£24,465 pro rata per annum Salary period Yearly Closing 27/08/2025 23:59
\’\’Creating a great place to be cared for and a great place to work\’\’
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups ā including BAME, LGBT+ and people with a disability.
Job overview
An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Reception and Booking Team based at Royal Lancaster Infirmary, Lancaster.
You will be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GPās and Hospital staff in relation to outpatient appointments.
Main duties of the job
You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.
There are part-time and full-time opportunities available. The Reception g service is open from 8.30am to 5pm, five days a week. There maybe a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.
Working for our organisation
We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education
- GCSE or equivalent including Maths and English
- Keyboard skills/computer literate
- Customer care
Experience
- Working in a Call Centre or on a Reception
Skills, Ability and Knowledge
- Knowledge of NHS Patient Administration systems
- Ability to communicate well
- Ability to work with limited supervision
PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.
The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .
The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of Ā£49.50 for Enhanced and Ā£21.50 for Standard clearance and additional to this a Ā£4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.
We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you\’ll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this linkhttps://www.uhmb.nhs.uk/uhmbt-pre-onboarding .
Employer certification / accreditation badges
Name Andrea Nightingale Job title CPCC Business Manager Email address andrea.nightingale@mbht.nhs.uk Telephone number 01539 716840 Additional information
For Further details / informal visits please contact:
Andrea Nightingale on 01539 716840
#J-18808-Ljbffr
CPCC Clerical Officer employer: University Hospitals of Morecambe Bay NHS Foundation Trust
Contact Detail:
University Hospitals of Morecambe Bay NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land CPCC Clerical Officer
āØTip Number 1
Familiarise yourself with the NHS Patient Administration systems. Understanding how these systems work will give you a significant advantage during the interview process, as it shows your commitment to the role and your ability to adapt quickly.
āØTip Number 2
Highlight any previous customer service experience you have, even if it's not directly related to healthcare. Being able to communicate effectively and handle queries is crucial in this role, so be ready to share examples of how you've excelled in similar situations.
āØTip Number 3
Demonstrate your flexibility and willingness to work varied hours. Since the reception service operates from 8.30am to 5pm and may require weekend shifts, showing that you're open to working outside standard hours can set you apart from other candidates.
āØTip Number 4
Research University Hospitals of Morecambe Bay and their commitment to diversity and inclusion. Being knowledgeable about the organisation's values and demonstrating how you align with them can make a positive impression during your application process.
We think you need these skills to ace CPCC Clerical Officer
Some tips for your application š«”
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the CPCC Clerical Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: If you have previous experience in administration or customer service, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to handle calls and queries effectively.
Showcase Your Skills: Mention any relevant skills such as computer literacy, communication abilities, and knowledge of NHS Patient Administration systems. These are crucial for the role and should be clearly outlined in your application.
Follow Application Instructions: Ensure you follow all application instructions provided in the job listing. This includes submitting your application through the specified channels and including all required documents. Double-check for completeness before hitting submit!
How to prepare for a job interview at University Hospitals of Morecambe Bay NHS Foundation Trust
āØResearch the NHS and the Trust
Before your interview, take some time to understand the NHS and the specific Trust you are applying to. Familiarise yourself with their values, mission, and recent news. This will show your genuine interest in the role and help you answer questions more effectively.
āØPrepare for Customer Service Scenarios
As a CPCC Clerical Officer, you'll be dealing with patients and healthcare professionals regularly. Think of examples from your past experiences where you've provided excellent customer service or resolved conflicts. Be ready to discuss these scenarios during the interview.
āØHighlight Your Communication Skills
Effective communication is key in this role. Be prepared to demonstrate your ability to communicate clearly and empathetically, especially when discussing sensitive information. You might be asked to role-play a scenario, so practice articulating your thoughts clearly.
āØShow Flexibility and Adaptability
The job may require you to work flexible hours, including weekends. Be ready to discuss your availability and willingness to adapt to the needs of the service. Highlight any previous experiences where you've successfully adapted to changing circumstances.
