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- Tasks: Join our team to provide compassionate care in the Outpatients Department.
- Company: Be part of University Hospitals of Morecambe Bay, dedicated to inclusive healthcare.
- Benefits: Enjoy flexible working hours and a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Basic literacy, numeracy, and willingness to pursue NVQ qualifications in care.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 21500 - 23500 £ per year.
Clinical Support Worker – Outpatients Department
NHS AfC: Band 3
Main area Outpatients Grade NHS AfC: Band 3 Contract Permanent Hours Part time – 37.5 hours per week (32 hrs per week and a 24 hrs per week) Job ref 331-L18130825
Site Royal Lancaster Infirmary Town Lancaster Salary £24,937 – £26,598 per annum Salary period Yearly Closing 28/08/2025 23:59
\’\’Creating a great place to be cared for and a great place to work\’\’
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An exciting opportunity has a risen for 2 Band 3 Clinical Support Worker posts to work within our team in the Main Outpatient Department at the Royal Lancaster Infirmary University Hospitals of Morecambe Bay NHS Foundation Trust.
A 32hrs per week and a 24hrs per week
We are looking for a motivated and enthusiastic individual to join our team. Providing high quality, compassionate, patient focused care within the Main Out Patient Department at the Royal Lancaster Infirmary
It would be desirable if you possessed an NVQ 2/3 in Health & Social Care.
Previous experience in an outpatient or clinical setting is an advantage.
Main duties of the job
Working under supervision, you will be required to work flexibly within the team to support clinical service delivery within the department.
You must possess excellent communication, IT and customer care skills and demonstrate an ability to work both independently and as part of the wider team.
Working for our organisation
We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education and qualifications
- • Basic literacy and numeracy skills
- • Willingness to undertake NVQ level 2 in care related area
- • Willingness to undertake NVQ level 3 in care related area
Experience
- • Previous experience of working with the general public.
- • Manual handling of patients, using lifting aids.
Skills, ability and knowledge
- • Ability to communicate clearly and effectively (to understand and be understood).
- • Good basic hygiene skills
- • Ability to follow a clear instruction and feed back to senior staff.
- • Ability to work as part of a team, as well as on own initiative or with minimal supervision.
- • Good customer care skills
- • Awareness of the NHS structure and current issues
- • IT skills to basic level
Personal Qualities
- • Adaptable to the changing needs of the service
- • Self-motivated, enthusiastic, innovative, flexible
- • • Ability to deal with difficult & sensitive situations with tact and diplomacy
PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.
The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .
The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.
We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you\’ll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this linkhttps://www.uhmb.nhs.uk/uhmbt-pre-onboarding .
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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Clinical Support Worker - Outpatients Department employer: University Hospitals of Morecambe Bay NHS Foundation Trust
Contact Detail:
University Hospitals of Morecambe Bay NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Worker - Outpatients Department
✨Tip Number 1
Familiarise yourself with the NHS structure and current issues. Understanding how the NHS operates and the challenges it faces will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your communication skills. As a Clinical Support Worker, you'll need to interact with patients and staff effectively. Practise articulating your thoughts clearly and consider examples from past experiences where you've successfully communicated in challenging situations.
✨Tip Number 3
Show your adaptability. The role requires flexibility to meet the changing needs of the service. Be prepared to discuss instances where you've had to adjust quickly to new situations or tasks, showcasing your ability to thrive in a dynamic environment.
✨Tip Number 4
Research the University Hospitals of Morecambe Bay. Knowing about their values, services, and commitment to diversity will not only prepare you for the interview but also show that you're genuinely interested in being part of their team.
We think you need these skills to ace Clinical Support Worker - Outpatients Department
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Clinical Support Worker position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: If you have previous experience in an outpatient or clinical setting, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to provide patient-focused care and work as part of a team.
Showcase Your Skills: The role requires excellent communication, IT, and customer care skills. Provide concrete examples of how you've used these skills in past roles. Mention any relevant qualifications, such as NVQ in Health & Social Care, to strengthen your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the organisation. Address how you can contribute to their mission of creating a great place to be cared for and a great place to work.
How to prepare for a job interview at University Hospitals of Morecambe Bay NHS Foundation Trust
✨Show Your Compassionate Side
As a Clinical Support Worker, demonstrating your ability to provide compassionate, patient-focused care is crucial. Share examples from your past experiences where you went above and beyond to support patients, highlighting your empathy and understanding.
✨Highlight Relevant Experience
If you've worked in an outpatient or clinical setting before, make sure to discuss this during the interview. Talk about specific tasks you performed and how they relate to the responsibilities of the role you're applying for.
✨Demonstrate Teamwork Skills
This role requires working as part of a team, so be prepared to discuss how you collaborate with others. Provide examples of successful teamwork in previous roles, focusing on communication and flexibility.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think of examples where you had to deal with difficult circumstances and explain how you managed them with tact and diplomacy.
