Senior Health Care Assistant | University Hospitals of Leicester NHS Trust

We are looking to recruit an enthusiastic Senior Healthcare Support Worker to join our team, to work within a multi-specialty outpatients department at Coalville Community Hospital.

You will enjoy a challenging varied pace within a supportive working environment, caring for a complex range of patients.

Coalville Outpatients hosts various clinics and specialties including Cardiology, Ophthalmology, Rheumatology, Diabetology, Gastroenterology, Skin Analytics (Dermatology) and ENT. Coalville caters for both adult and paediatric patients.

You will be working closely with a team of nursing and medical staff, working closely with the multi-disciplinary team, to provide high quality care to patients and their carers.

You will need to have healthcare experience, excellent communication skills, positive personality and a mature and professional approach to your work. Computer skills are essential. You must be able to deal with the public in a sensitive and polite manner, and be flexible in your approach to duties of work.

You may be required to work in other designated locations of the Trust as well as your primary base. In particular, flexibility is required across the 6 Community Hospitals and the main hospital sites (Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital). If your initial location is one of these sites excess travel reimbursement would not apply for a permanent or temporary change of base

The role of a Senior Health Care Support Worker within a multi- specialty department requires different skill sets to be able to support the various clinics. Skills required for this role include:

Supporting clinicians within their clinics.

Performing observations, height, weight, BMI and ECG\’s.

Undertaking HCSW led Skin Analytics clinics.

Phlebotomy

Undertaking the decontamination process of Nasendoscopes for ENT clinics.

Supporting Ophthalmology clinics – Performing Visual Acuities, Visual Fields and administration of eye drops.

Compliance with infection prevention policies and procedures.

In addition to the above it is essential that all patients are cared for individually, they may need assistance with personal care, manual handling and emotional support whilst in our department.

Please see Job description for more detailed information regarding main duties and responsibilities of this role.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• Provide support to the Multi Professional team under the direction of an appropriate Registered Health Care Professional within all areas of the central outpatients department.
• This role can involve frequent walking and standing for long periods of time. The post holder must also have the physical ability to use manual handling equipment i.e. hoists, trolleys and wheelchairs.
• The post holder will be required to work flexibly and may be called upon to work at one of the other UHL in the Community sites,
• The post holder will be required to provide exceptional patient care for all our patients, while working with our trust values and applying them to your work.
• Please note a Maths and English exam will be conducted as part of the interview processes

This advert closes on Monday 11 Aug 2025 #J-18808-Ljbffr