Waiting List Co-ordinator

Waiting List Co-ordinator

Loughborough Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Coordinate waiting lists and schedule appointments with patients in a dynamic team environment.
  • Company: Join the University Hospitals of Leicester NHS Trust, committed to high-quality care and health equality.
  • Benefits: Enjoy a supportive workplace culture, opportunities for growth, and a chance to make a real impact.
  • Why this job: Be part of an exciting transformation in healthcare, focusing on compassion, inclusivity, and teamwork.
  • Qualifications: Previous admin experience in a busy office and understanding of waiting lists is essential.
  • Other info: Contact Wendy Crane for informal visits or more details about this rewarding role.

The predicted salary is between 28800 - 43200 £ per year.

Do you have experience of working in an administration and customer facing role? Are you a friendly, motivated and dynamic individual who is keen to work in a forward-thinking team? Our service is expanding and we are entering an exciting period of change and development. We are therefore recruiting to a number of band 3 waiting list coordinator roles in our endoscopy admin team across the Leicester Hospitals including our Loughborough site. The post holder will be responsible for agreeing booked dates with patients. You will be required to have previous experience of working in a busy office environment with an understanding of waiting lists and referral to treatment targets. The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality. You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard of service and patient experience. Attention to detail and accurate data capture is paramount. If you are interested and have the relevant skills and experience we would like to hear from you. To ensure that all endoscopy referral forms received are recorded onto the Patient Administration System within 24 hours. Arrange appointment dates with the patient in person, by telephone or by letter within specified timeframes. To be accountable for ensuring that the patients 18 week RTT are maintained and that all diagnostic timescales are met, including 2 week wait pathways. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We Have Four Primary Goals high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About The University Hospitals Of Leicester NHS Trust http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ For further details / informal visits contact: Name: Wendy Crane Job title: Service Manager Email address: wendy.crane@uhl-tr.nhs.uk Telephone number: 07773627689 Laura Patel, Admin Manager – 07866164990 Mimi Alam, Admin Manager – 07960872906 #J-18808-Ljbffr

Waiting List Co-ordinator employer: University Hospitals of Leicester NHS Trust

The University Hospitals of Leicester NHS Trust is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Waiting List Co-ordinator, you will be part of a dynamic team dedicated to delivering high-quality patient care while benefiting from opportunities for development and collaboration within a forward-thinking environment. With a commitment to health equality and a clear strategy for the future, this role provides a meaningful chance to make a positive impact in the community.
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Contact Detail:

University Hospitals of Leicester NHS Trust Recruiting Team

wendy.crane@uhl-tr.nhs.uk

StudySmarter Expert Advice 🤫

We think this is how you could land Waiting List Co-ordinator

✨Tip Number 1

Familiarise yourself with the specific requirements of the Waiting List Co-ordinator role. Understanding the intricacies of waiting lists and referral to treatment targets will give you an edge during interviews, as you'll be able to demonstrate your knowledge and readiness for the position.

✨Tip Number 2

Network with current or former employees of the University Hospitals of Leicester NHS Trust. Engaging with them can provide valuable insights into the team culture and expectations, which can help you tailor your approach when applying and interviewing.

✨Tip Number 3

Prepare to showcase your customer service skills during the interview process. Since this role involves direct interaction with patients, being able to articulate your experience in handling sensitive situations with tact and diplomacy will be crucial.

✨Tip Number 4

Demonstrate your attention to detail by preparing examples of how you've successfully managed data in previous roles. Highlighting your ability to maintain accurate records and meet deadlines will resonate well with the hiring team.

We think you need these skills to ace Waiting List Co-ordinator

Customer Service Skills
Administrative Skills
Attention to Detail
Data Entry Accuracy
Time Management
Communication Skills
Confidentiality Awareness
Tact and Diplomacy
Team Collaboration
Understanding of Waiting Lists
Knowledge of Referral to Treatment Targets
Problem-Solving Skills
Ability to Work Under Pressure
Adaptability to Change

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer-facing roles. Emphasise any previous work with waiting lists or patient administration systems, as this will be crucial for the role.

Craft a Strong Cover Letter: Write a cover letter that showcases your motivation and dynamic personality. Mention specific examples of how you've demonstrated tact, diplomacy, and attention to detail in past roles, aligning with the values of compassion and inclusivity.

Highlight Relevant Skills: In your application, clearly outline your skills related to data capture, appointment scheduling, and adherence to confidentiality. These are key aspects of the Waiting List Co-ordinator role and should be front and centre in your application.

Research the Organisation: Familiarise yourself with the University Hospitals of Leicester NHS Trust and their strategic goals. Understanding their commitment to high-quality care and health equality will help you align your application with their mission.

How to prepare for a job interview at University Hospitals of Leicester NHS Trust

✨Show Your Customer Service Skills

As a Waiting List Co-ordinator, you'll be interacting with patients regularly. Highlight your experience in customer-facing roles and provide examples of how you've handled difficult situations with tact and diplomacy.

✨Demonstrate Attention to Detail

This role requires accurate data capture and adherence to waiting list protocols. Be prepared to discuss specific instances where your attention to detail made a difference in your previous roles.

✨Familiarise Yourself with the NHS Values

The University Hospitals of Leicester NHS Trust emphasises compassion, pride, inclusivity, and teamwork. Research these values and think about how you can embody them in your responses during the interview.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and how you would handle specific situations related to patient appointments and waiting lists. Practise your responses to common scenarios to feel more confident.

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