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- Tasks: Be the friendly face welcoming patients and visitors in our busy maternity department.
- Company: Join the University Hospitals of Leicester NHS Trust, committed to high-quality care and inclusivity.
- Benefits: Enjoy flexible shifts, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: GCSE grade C in English and Maths, plus previous clerical or reception experience.
- Other info: Shift patterns are negotiable to ensure continuous service coverage.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a dynamic and flexible individual with great interpersonal skills to join our team.
Our reception team consists of 14 Receptionists covering the receptions at the LRI & LGH Maternity Department, operating a 24/7 service on both sites.
Below are examples of shift patterns over a 4-week period:
- Week 1: Wed 2pm-8pm, Sat 2pm-8pm
- Week 2: Wed 2pm-8pm, Sat 8pm-8am, Sun 8pm-8am
- Week 3: Wed 8pm-8am, Thu 8pm-8am, Sat 2pm-8pm, Sun 2pm-8pm
- Week 4: Mon 8pm-8am, Sun 8pm-8am
Shift patterns will be negotiated to ensure continuous service coverage.
As a Maternity Receptionist, you will be the first point of contact for patients and visitors. The ideal candidate will be a team player, quick learner, reliable, flexible, and possess excellent customer service and telephone manner skills. You should work well under pressure and maintain a smart appearance.
Previous clerical/reception experience is required; NHS/GP experience is desirable. You must have GCSE grade C or equivalent in English and Maths, and basic keyboard skills.
Responsibilities include covering for annual leave and sickness, working independently once trained, and using your initiative.
Our facilities include:
- Maternity Units at LRI & LGH, including Ante-Natal clinics, Scan and Specialist Care, and Delivery Suites.
- Maternity Assessment Units for pregnancy reviews.
- Neo-Natal Unit at LRI and Special Care Baby Unit at LGH for neonatal intensive care.
Duties include:
- Greeting and directing patients/visitors
- Admitting patients into the hospital system
- Answering phone queries
- Preparing patient hospital folders
- Tracking hospital notes
- Entering care plans into the database
- Logging department repairs with Estates
- Performing varied administrative duties
- Maintaining a clean and tidy work area
Our strategy (2023-2030) focuses on high-quality care, a great workplace, impactful partnerships, and excellence in research and education, with a commitment to health equality and inclusivity.
About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
For further details or informal visits, contact:
Name: Julie Saunders
Job title: Maternity Reception Supervisor
Email: julie.saunders@uhl-tr.nhs.uk
Telephone: 0116 2587642
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Receptionist, Maternity employer: University Hospitals of Leicester NHS Trust
Contact Detail:
University Hospitals of Leicester NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Maternity
✨Tip Number 1
Familiarise yourself with the specific duties of a Maternity Receptionist. Understanding the responsibilities, such as greeting patients and managing hospital systems, will help you demonstrate your knowledge during any interviews or informal chats.
✨Tip Number 2
Highlight your interpersonal skills in conversations with current staff or during networking events. Since this role requires excellent customer service, showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Given the varied hours required for this position, showing that you are adaptable and willing to cover different shifts will make you a more attractive candidate.
✨Tip Number 4
If possible, reach out to Julie Saunders, the Maternity Reception Supervisor, for an informal chat. This could give you valuable insights into the team dynamics and expectations, which you can leverage in your application.
We think you need these skills to ace Receptionist, Maternity
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Maternity Receptionist position. Highlight key skills such as interpersonal skills, customer service, and flexibility in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially any previous clerical or reception roles. Emphasise your ability to work under pressure and your customer service skills, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples from your past experiences that demonstrate your suitability for the position, particularly in a healthcare setting.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is important for a receptionist role.
How to prepare for a job interview at University Hospitals of Leicester NHS Trust
✨Showcase Your Interpersonal Skills
As a Receptionist, you'll be the first point of contact for patients and visitors. Make sure to demonstrate your excellent interpersonal skills during the interview by engaging warmly with the interviewer and showcasing your ability to communicate effectively.
✨Highlight Your Flexibility
Given the varied shift patterns, it's crucial to express your flexibility and willingness to adapt to different schedules. Be prepared to discuss how you manage your time and handle unexpected changes in your work routine.
✨Emphasise Your Experience
Since previous clerical or reception experience is required, come prepared to discuss specific examples from your past roles. Highlight any relevant NHS or GP experience, as this will set you apart from other candidates.
✨Demonstrate Your Ability to Work Under Pressure
Working in a maternity department can be fast-paced and demanding. Share examples of how you've successfully managed stressful situations in the past, showcasing your ability to remain calm and efficient under pressure.
