Head of Operations - Women's and Children's Clinical Management Group

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Job Overview

As a key member of the senior leadership team, the post-holder will contribute to the development and implementation of key objectives across the Clinical Management Group (CMG) and the Trust to deliver efficient services and effective patient care.

The Head of Operations will have responsibilities and accountabilities across Women’s and Children’s CMG for successful operational leadership and management and strategic business planning – ensuring supportive and responsive operational management leadership of our services.

Main Duties of the Job

Key Result Areas

• Leadership
• Service Delivery & Development
• Finance
• Workforce
• Performance
• Standards and Requirements for Healthcare Organisations
• Communications
• Research and Development
• Governance and Risk

Working for Our Organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• High-quality care for all
• Being a great place to work
• Partnerships for impact
• Research and education excellence

And we will embed health equality in all we do – taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

Detailed Job Description and Main Responsibilities

Message from Jon Melbourne, Chief Operating Officer / Deputy Chief Executive and Jonathan Cusack, Clinical Director – Women’s and Children’s. Thank you for your taking the time to consider this opportunity to work with us. We are firmly committed to being the best possible provider of healthcare and place to work in the NHS and we have an exciting opportunity to recruit a new Head of Operations for Women’s and Children’s Clinical Management Group (W&C CMG).

UHL is a Trust with regional and national reach. It has an operating turnover in excess of £1.6 billion and it provides a wide range of general and specialist services across a diverse range of communities in Leicester, Leicestershire and Rutland (LLR) and beyond. While we are a large Trust, it is essential that we ensure all of our communities, patients and colleagues receive a personal and positive experience when they interact with the Trust – reflected in our vision ‘leading in healthcare, trusted in communities’.

Now is an exciting time for W&C, with developments, service improvements and investments across the CMG. We are one of the biggest and most complex CMGs in UHL, including one of the largest maternity and neonatal services in the UK and a children’s hospital with all key services located on one site. With a budget of over £215m and over 2,100 colleagues, W&C has services which operate across Leicester Royal Infirmary, Leicester General, Glenfield and community hospitals, as well as out in the wider community.

We are looking for a Head of Operations who can show that they lead in the right way and that can evidence what they deliver. We will work together as a team across UHL to drive improvements in care and to create an environment in which individuals and teams can excel. We want UHL to have one of the best cultures in the NHS because an inclusive and empowering culture delivers safe care.

The postholder will play a key role in ensuring supportive and responsive operational leadership across W&C and UHL. We want a leader who will work alongside us to drive improvements to lead our services. The role will provide many opportunities to make a difference for our staff and patients and will have our full support. Maternity services are under intense national scrutiny and the post holder will need to develop key relationships with our regional and national teams and a working knowledge of maternity governance structures would be useful.

UHL is also part of the LLR Integrated Care System and we already have strong relationships with primary care, CCG, Leicestershire Partnership Trust, Local Authority and voluntary sector partners.

Person Specification

Training & Qualifications

Essential Criteria

• Educated to Masters Level or equivalent knowledge and competency in management
• Extensive knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical services
• Evidence of CPD

Experience

Essential Criteria

• Experience of leading and delivering significant programmes of change within an NHS setting
• Demonstrable success in delivering change and performance with and through your management and clinical teams
• Ability to analyse complex problems and to develop practical and workable solutions to address them
• Working with clinical teams and senior colleagues towards the formation of service and business opportunities
• Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
• Ability to manage and deliver to deadlines and within resources
• Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
• Experience of managing multi-million pound budgets with responsibility for negotiating and performance management of complex contracts across and within services of significant financial value

Communication and Relationship Skills

Essential Criteria

• Excellent communications skills, written and oral
• Ability to build successful teams
• Able to work collaboratively with partner organisations
• Ability to influence and motivate staff to deliver challenging targets
• Ability to present highly complex data
• Proven negotiating skills
• Ability to manage conflict

Equality, Diversity and Inclusion

Essential Criteria

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high-quality care and interactions with others

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month’s payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

Documents to Download

• Understanding your right to work in the UK (PDF, 1.1MB)
• Employee Benefits (PDF, 578.5KB)

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