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- Tasks: Join our Cardiorespiratory Team as a Receptionist Administrator, managing appointments and patient queries.
- Company: Be part of a friendly, supportive team dedicated to delivering high-quality healthcare administration.
- Benefits: Flexible working hours, opportunity for skill development, and a collaborative work environment.
- Why this job: Great chance to enhance your communication and organizational skills while making a difference in patient care.
- Qualifications: GCSEs in English and Maths, IT proficiency, and customer service experience required.
- Other info: Meet the team and learn more about this exciting role by calling us!
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen within the Cardiorespiratory Team for x2 Receptionist Administrators working 30hrs & 15hs per week., * Provide a high standard of administrative support in own departmental area
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Provide effective communication across all boundaries to ensure the delivery of a comprehensive administration service.
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To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
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Undertake general administration duties in respect of own department requirements , diary management, organising associated activities / paperwork, clinic preparation, appointment scheduling.
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Prioritise own work schedule, to ensure an efficient and timely output within all areas of responsibility, to assist in achievement of quality and audit standards.
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Awareness and understanding of sensitive information, ensuring strict confidentiality at all times.
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Ensure timely delivery of regular and ad hoc, data / information requested by the management team, producing reports as required.
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Use of IT applications to monitor, prepare and validate databases as appropriate.
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Assist in any additional related project work as directed.
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To actively participate in regular team and departmental meetings.
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Understand and monitor long waiters, waitlists and 18W RTT.
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To greet patients at Reception Desk and book them in / out for their appointments.
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Answer telephone queries from patients
You will be required to work flexibly Monday to Friday working 08 : 00 to 16 : 00 and / or 09 : 00 to 17 : 00 in CardioRespiratory or Chest Pain Unit.
We are looking for an enthusiastic and motivated team player to join our friendly supportive team and would welcome applicants with excellent communication & problem solving skills, looking to develop into the role.
You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively . You will be working alongside a number of receptionist administrators, consultants and various other clinical staff, covering a wide range of receptionist and clerical admin duties ie. managing patient calls and queries, clinic preparation, appointment scheduling. Therefore, a flexible approach to workload is required.
If you are a confident communicator with the ability to liaise with clinicians, clinical staff and patients and a have strong organisational & time management skills, with the ability to multi-task under pressure, working flexibly – come along and meet the team., Knowledge
Essential
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English and Maths GCSE Grade C or above (or equivalent qualification)
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Experience of using a range of IT applications.
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NVQ II in Business and Administration or equivalent knowledge and skills.
Desirable
- Meditec Experience
Experience
Essential
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Experience of proving customer services
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Demonstrable experience working in an administrative role
Desirable
- Knowledge of the RTT (Referral To Treatment) waiting list procedures
Skills
Essential
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Planning and organisational skills
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Prioritise workload and meet daily, weekly & monthly deadlines
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Flexible approach to workload
Desirable
- Range of administrative tasks as required by the speciality
If you are interested in this role, please contact The Cardiorespiratory Unit Tel; 01283 566333 extension 6411 to come in and meet the team to find out more about the role., © 2024 Talent.com
Cardio Respiratory Receptionist / Administrator employer: University Hospitals Of Derby And Burton Nhs Foundation Trustburton
Contact Detail:
University Hospitals Of Derby And Burton Nhs Foundation Trustburton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cardio Respiratory Receptionist / Administrator
✨Tip Number 1
Familiarize yourself with the specific administrative tasks mentioned in the job description, such as diary management and appointment scheduling. This will help you demonstrate your understanding of the role during any informal meetings or discussions.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively managed customer queries in previous roles. Being able to share real-life scenarios can make a strong impression on the team.
✨Tip Number 3
Show your enthusiasm for the role by researching the Cardiorespiratory Team and understanding their services. This knowledge will allow you to engage more meaningfully with the team when you meet them.
✨Tip Number 4
Be prepared to discuss your flexibility and time management skills. Think of instances where you've successfully prioritized tasks under pressure, as this is crucial for the role.
We think you need these skills to ace Cardio Respiratory Receptionist / Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in healthcare settings. Emphasize your customer service skills and any experience with appointment scheduling or managing patient queries.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the Cardiorespiratory Team. Mention specific skills that align with the job description, such as your ability to prioritize workloads and manage sensitive information with confidentiality.
Showcase IT Proficiency: Since the role requires the use of various IT applications, be sure to mention your experience with these tools in your application. If you have experience with Meditec or similar systems, highlight this as a key strength.
Prepare for Potential Questions: Think about how you would respond to questions regarding your problem-solving skills and ability to work under pressure. Be ready to provide examples from your past experiences that demonstrate your organizational skills and flexibility.
How to prepare for a job interview at University Hospitals Of Derby And Burton Nhs Foundation Trustburton
✨Showcase Your Communication Skills
Since the role requires effective communication across various boundaries, be prepared to demonstrate your communication skills. Share examples of how you've successfully managed inquiries or resolved issues in previous roles.
✨Highlight Your Organizational Abilities
The job involves managing appointments and scheduling, so emphasize your planning and organizational skills. Discuss specific tools or methods you use to prioritize tasks and manage your workload efficiently.
✨Demonstrate IT Proficiency
As the position requires the use of various IT applications, be ready to discuss your experience with these tools. Mention any relevant software you've used and how it has helped you in your administrative duties.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive information. Prepare scenarios where you had to maintain confidentiality or manage a difficult situation, showcasing your tact and diplomacy.
