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- Tasks: Provide appointment booking services and support patients through their hospital journey.
- Company: Join a caring team at University Hospitals Dorset, dedicated to patient service.
- Benefits: Flexible working hours, supportive environment, and opportunities for career development.
- Why this job: Make a real difference in patients' lives while gaining valuable administrative experience.
- Qualifications: GCSEs in English and Maths, customer service skills, and clerical experience required.
- Other info: Dynamic work environment with a focus on teamwork and patient care.
The predicted salary is between 30000 - 42000 £ per year.
We’re excited to offer this opportunity within our Admin & Clerical workforce. As part of our new Transfer Window process, we’re making it easier for colleagues to move into roles where their skills are needed most. This approach helps us fill vacancies quickly and supports career development across the Trust.
Eligibility
Only UHD colleagues who hold a substantive contract (permanent or fixed-term) and whose current role is within the Admin & Clerical staff group are eligible to express interest in the Transfer Window and be considered for this role.
How to apply:
Please do not apply via Trac. Instead, complete the Expression of Interest (EOI) form using this link - Transfer Window Form – Fill in form. The form includes a short skills assessment to help us match your experience to the role.
This full time Outpatient Administrator role provides a caring service to our patients at UHD. The role involves providing an appointment booking service, liaising with Consultants, medical secretaries, the Primary Care Trust and other departments in the Trust. This job will be based either at Canford House, Wallisdown Road or Poole Hospital - Longfleet Road. There will be a requirement to be flexible to work across all sites at certain times.
The Administrators book patient appointments from referral letters and are the first point of contact on the patient's pathway through the hospital. This role involves data input, providing an efficient telephone service and assisting patients with their appointments. You may also be required to provide a welcoming receptionist service to our patients attending the Outpatient clinics, which includes checking patient’s details, booking follow up appointments and ensuring the clinics are ready for the clinicians and patients.
Main duties of the job
To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients. Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement. The Outpatients Department is an exciting place to work in and for many patients the 'window of the hospital'. We look after approximately , patients per annum and aim to provide an excellent and caring service at all times. It is a friendly environment with the administrators providing clerical support to our clinical colleagues. The department operates between the hours of 07.30 and 18.00 and staff work on a rotational shift basis.
Base Location: Poole Hospital - Longfleet Road, Canford House - Wallisdown
Interview Date: TBC
Working for our organisation
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions. UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes. AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
- Essential criteria
- Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
- NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base.
- Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge.
Experience
- Essential criteria
- Experience of clerical duties in an office/administration environment.
- Experience in the use of IT / computer skills.
- Customer service experience.
- Experience of working in the NHS or on a reception desk.
Skills
- Essential criteria
- Excellent communications in person, via telephone and written.
- Ability to respond to a range of people in a courteous and professional manner.
- Ability to work as part of a busy team and also own initiative.
- Ability to deal with emotionally stressful situations and resolve confrontational issues both face to face and via telephone.
- To understand and be able to maintain confidentiality.
- Competent in using Microsoft Office Software.
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks.
- Good keyboard skills requiring high percentage of accuracy.
- Essential criteria
- Able to prioritise own workload and to work to deadlines.
- Ability to work and remain calm under pressure.
Patient AdministratorBand 3 in Poole employer: University Hospitals Dorset
Contact Detail:
University Hospitals Dorset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient AdministratorBand 3 in Poole
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match up. This will help you shine during any discussions or interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees at UHD, especially those in Admin & Clerical roles. They can give you insider tips and might even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or family member. This will help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! Completing the Expression of Interest form is crucial, so make sure you fill it out thoroughly and showcase your skills effectively.
We think you need these skills to ace Patient AdministratorBand 3 in Poole
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out the Expression of Interest form, take a good look at the job description. Make sure you understand what the role involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills: When completing the EOI form, don’t hold back! Highlight your relevant experience and skills, especially those related to customer service and administration. We want to see how you can contribute to our team and provide outstanding service to our patients.
Be Clear and Concise: Keep your answers straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and understand, so make it simple for us to see your strengths!
Apply Through Our Website: Remember, don’t apply via Trac! Use the link provided to fill in the Transfer Window Form. It’s super important to follow this step, as it helps us streamline the process and get your application in front of the right people quickly.
How to prepare for a job interview at University Hospitals Dorset
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Administrator role. Familiarise yourself with the key responsibilities like appointment booking and liaising with various departments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve dealt with patients or clients, especially in stressful situations, and be ready to share those experiences during the interview.
✨Demonstrate Attention to Detail
Accuracy is crucial for a Patient Administrator. Bring up specific instances where your attention to detail made a difference, whether it was in data entry or managing appointments. You could even mention how you ensure accuracy in your daily tasks to highlight your suitability for the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the department's goals, or how they handle busy periods. This not only shows your interest but also helps you gauge if the role and environment are the right fit for you.
