At a Glance
- Tasks: Lead outpatient teams and ensure exceptional patient care in a fast-paced environment.
- Company: Join University Hospitals Dorset, a leading healthcare provider with a commitment to innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with active staff networks and career development opportunities.
- Why this job: Make a real difference in patients' lives while enjoying a stunning coastal location.
- Qualifications: Diploma level education and experience in customer service or administration.
The predicted salary is between 28392 - 31157 £ per year.
Main area: Outpatients
Grade: Band 4
Contract: Permanent
Hours: Full time/Part time (37.5 hours per week; 1 x 30 hours and 1 x 37.5 positions available)
Salary: £28,392 - £31,157 pa
Closing date: 13/11/2026
Interview date: 25/11/2026
As University Hospitals Dorset, we are a three-site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m. We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches, you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we're also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work. We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD, our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group. As a Trust, we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.
This role is challenging and fast-paced. It is also a great opportunity for someone looking to make a positive impact for patients. We are recruiting two positions, one full-time role of 37.5 hours and one part-time role of 30 hours based at Canford House or Poole Hospital.
Base Location: University Hospitals Dorset - Canford House and Poole Hospital
Main duties of the job: To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Working for our organisation: UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
Detailed job description and main responsibilities: To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Qualifications: Educated to diploma level or equivalent qualification/experience/knowledge. NVQ Level 3 in Customer Service/Management of Administration or equivalent knowledge base.
Experience: Experience in customer service and administration duties. Experience in the use of IT/computer skills. Experience of working in the NHS and/or dealing with customers/range of different people.
Knowledge: Knowledge of outpatient and waiting list targets, systems and procedures. Understanding of budgets. Experience of workforce processes including recruitment, appraisal, disciplinary procedures and managing attendance. Experience of working with patient tracking lists.
Please note: Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands. This advert may be closed early if sufficient applications are received.
COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Internal Candidates: Staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.
Outpatient Team Leader employer: University Hospitals Dorset
University Hospitals Dorset NHS Foundation Trust is an exceptional employer, offering a dynamic work environment within a state-of-the-art microbiology laboratory at The Royal Bournemouth Hospital. With a strong commitment to employee development, you will receive comprehensive training and support while working alongside a dedicated team that values collaboration and innovation. The Trust's investment in services and its vision for a Dorset-wide microbiology service provide unique opportunities for professional growth in a supportive and well-equipped setting.
Contact Details:
University Hospitals Dorset Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Team Leader
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like University Hospitals Dorset.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at University Hospitals Dorset.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like University Hospitals Dorset, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Outpatient Team Leader
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at University Hospitals Dorset.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at University Hospitals Dorset.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to University Hospitals Dorset. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at University Hospitals Dorset. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at University Hospitals Dorset
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research University Hospitals Dorset’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
