ED Reception/UTC Team LeaderBand 4

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ED Reception/UTC Team Leader Band 4, Poole

Client:

University Hospitals Dorset

Location:

Poole, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0e41198488de

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

Job overview

Provide management and team leadership for the Reception/UTC Team. Ensure reception areas are staffed appropriately by providing rota at least 3 months in advance. Ensure adequate reception cover for the service. Assist the Reception Manager in proposing and implementing policy changes. Train and develop staff in all reception areas, ensuring patient demographic details are accurate and meet data quality guidelines. Support the day-to-day operations of the Emergency and Urgent Treatment Centre Departments.

Main duties of the job:

• Provide advice and support to the Reception Team at all times.
• Train and develop staff, ensure accuracy of patient data, and meet data quality standards.
• Assist in the recruitment, appraisal, and development of reception staff.
• Ensure reception staff follow daily tasks, stock clinical rooms and waiting areas, and communicate effectively with other departments.
• Manage IT systems, report issues, and assist in the implementation of new systems.
• Maintain staff records, conduct return-to-work interviews, and manage staff sickness records.
• Ensure adequate reception cover, assist in policy changes, and oversee daily operational tasks.
• Order supplies, ensure compliance with policies, and undertake other duties as required.

Person specification:

Qualifications (Essential):

• Good general education level.

Experience (Essential):

• Clerical and customer service experience.
• IT/computer skills.

Knowledge (Essential):

• Courteous and professional communication skills.
• Ability to maintain confidentiality.

Technical Skills (Essential):

• Proficiency in Microsoft Office.
• Strong communication skills, attention to detail, and accuracy.

Personal Attributes (Essential):

• Interest in healthcare/NHS sector.
• Methodical, organized, calm under pressure.
• Professional appearance and behavior.

Language (Essential):

• Proficiency in English.

Note: The job posting is active until 17.07.2025.

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