At a Glance
- Tasks: Provide efficient IT support and resolve hardware/software issues for users.
- Company: Join a dynamic NHS Trust committed to excellent IT services.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Great opportunity for career growth in a large-scale IT environment.
- Why this job: Make a real difference by helping staff overcome IT challenges every day.
- Qualifications: Degree level education or equivalent experience in IT support required.
The predicted salary is between 30000 - 42000 £ per year.
We are excited to offer this opportunity within our Admin. The role involves minimising disruption to staff due to IT equipment failures by providing an efficient and effective support service.
Key responsibilities include:
- Providing a second-line remedial or support service to all IT users within the Trust.
- Ensuring requests are answered promptly and efficiently.
- Communicating with users to understand or explain the nature of the problem and timescales.
- Establishing good relationships between IT and users of IT equipment throughout the Trust.
- Providing ad-hoc end user coaching.
- Maintaining records of work carried out using software employed by the IT department.
- Supporting all other members of the IT Team.
- Contributing to the smooth running of the IT Department, including the Departmental on-call effort as required.
- Providing daily office cover for a wide range of IT hardware and software incidents or requests.
- Providing support to end users of IT equipment and peripherals connected to the hospital network.
- Installation and repairs of IT equipment and software.
- Configuring IT equipment onto the hospital network and troubleshooting minor network issues.
- Responding to requests for assistance via the IT Service Desk when users report problems, and reporting back on progress and resolution.
- Providing advice where possible to enable users to resolve their own problems.
- Calling on assistance from other members of the IT Operations teams or external suppliers as appropriate.
- Assisting in the training of new users and the set-up of data backup and security procedures.
- Maintaining a database of Trust owned IT equipment recording installations of new equipment and any movement of equipment within the Trust.
- Maintaining an inventory of all IT equipment from the point of receipt into the Trust.
- Installing required software packages, apps, and virus checking software prior to installation of equipment and handover to users.
Person Specification
Qualifications
- Educated to degree level (or equivalent) or have equivalent experience.
- To hold or be working towards a qualification in IT.
- ITIL Foundation Level Qualification.
- Working in a large scale IT environment - Minimum 3 years experience.
Desirable criteria
- To be working towards or have obtained Microsoft qualifications in recent or current Microsoft desktop or applications.
- Course Completion or qualifications on Microsoft cloud platforms and technologies.
Experience
- Significant experience working in a Technical IT support environment within a large complex environment.
- Significant experience working as a lead technical role within a medium to large project.
- Must be able to determine priority, importance and urgency of the tasks on own job lists to meet client area requirements.
- Ability to work to deadlines and act on own initiative.
Technical Skills
- A working knowledge of current Microsoft Windows operating systems and Office packages is required for assistance with escalated user requests or queries.
- Be able to manage a problem and perform root cause analysis on the collated information in order to resolve the issue.
Desirable criteria
- To have a positive attitude towards all aspects of modern IT technologies.
- To promote an educational environment in order to aid our user base in the use and understanding of IT software and hardware available to them.
It Desktop Services Hardware Techniciannhs Afc: Band 4 in Bournemouth employer: University Hospitals Dorset
As a leading employer within the NHS, we pride ourselves on fostering a supportive and collaborative work culture that prioritises employee growth and development. Our IT Desktop Services team plays a crucial role in minimising disruptions for staff, and we offer comprehensive training opportunities, a commitment to work-life balance, and the chance to make a meaningful impact in the healthcare sector. Join us in a dynamic environment where your contributions are valued and recognised.
Contact Details:
University Hospitals Dorset Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Desktop Services Hardware Techniciannhs Afc: Band 4 in Bournemouth
✨Tip Number 1
Network with people in the industry! Attend local IT meetups or online forums to connect with others. You never know who might have a lead on a job or can offer you some insider tips.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online resources can help you feel more confident. Focus on explaining your technical skills and how they relate to the role you're applying for.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, which we really value.
We think you need these skills to ace It Desktop Services Hardware Techniciannhs Afc: Band 4 in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience and any relevant qualifications, like ITIL or Microsoft certifications, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you can minimise disruption for our users. Share specific examples of how you've resolved issues in the past to demonstrate your problem-solving skills.
Show Off Your Communication Skills:Since this role involves a lot of user interaction, make sure to showcase your ability to communicate effectively. Use clear language in your application to show us you can explain technical issues in a way that everyone can understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at University Hospitals Dorset
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of current Microsoft Windows operating systems and Office packages. Be ready to discuss how you've tackled technical issues in the past, as this will show your problem-solving skills and familiarity with the tools you'll be using.
✨Show Off Your Communication Skills
Since the role involves interacting with users to understand their IT problems, practice explaining complex tech concepts in simple terms. Think about examples where you've successfully communicated with non-technical staff to resolve issues.
✨Demonstrate Your Team Spirit
This position requires collaboration with other IT team members. Prepare examples of how you've worked effectively in a team setting, especially in high-pressure situations. Highlight any experience you have in training or supporting colleagues.
✨Be Ready for Real-Life Scenarios
Expect scenario-based questions where you might need to troubleshoot a common IT issue on the spot. Practise walking through your thought process for diagnosing and resolving problems, as this will showcase your hands-on experience and analytical skills.
