Assistant Technical Services Manager, Network

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Detailed job description and main responsibilities

• Use the ServiceNow computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress.
• Work with relevant staff as required in the procurement, development and implementation of information systems.
• Participate in the management of designated projects according to PRINCE 2 principles, ensuring project objectives are met in accordance with quality, budget and timescales. Documenting all project work to departmental standards.
• Liaise with associated and related project teams, taking full account of user requirements and business objectives.
• Participate in developing documentation for ICT policies, procedures and system configurations.
• Liaise with other ICT Services staff, as required, to ensure the overall integrity and smooth running of the service.
• Work flexibly as a member of the ICT Service Delivery team to ensure the Department delivers a high-quality customer focused service.
• Liaise with counterparts in other Trusts, health communities and elsewhere to assist in the provision of ICT services where patient care is delivered across multiple locations and agencies.
• Identify the impact and support the operational change management resulting from the updating of existing and implementation of new IT systems across the Trust.
• Conduct technical IT based investigations and impact assessments on supplier products, statement of works and implementation plans.
• Manage supplier relationships by establishing robust communications channels with suppliers to ensure timely product delivery and fitness for purpose.
• Participate in and play a lead role as required in local/ regional and national implementation forums to ensure the spread of best practice.
• Provide advice and consultancy on the procurement, implementation, operation and maintenance of networks, security and voice systems.
• Adhere and contribute, as required, to the Trust\’s Quality and Standards particularly in relation to ICT, such as business continuity planning and disaster recovery procedures.
• Ensure that logging is enabled on all network, security and voice systems and that logs are kept to agreed timelines for reporting requirements.
• Undertake the training of staff and students in the use of ICT infrastructure equipment and application software, as required.
• Give presentations of systems to users and other interested parties as required.
• Keep abreast of current developments within the computer and related industries.
• Ensure that all Trust wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by University Hospitals Coventry and Warwickshire NHS Trust.
• Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement.
• Participate in appraisals and personal reviews and work to achieve agreed set objectives.
• Participate in appropriate training and development activities.
• Any other duties commensurate with the role.

For further details of the role please see the attached job description.

Person specification

Qualifications

Essential criteria

• see supporting documents

Desirable criteria

• see supporting documents

Experience

Essential criteria

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Desirable criteria

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Knowledge

Essential criteria

• see supporting documents

Desirable criteria

• see supporting documents

Skills

Essential criteria

• see supporting documents

Desirable criteria

• see supporting documents

Commitment to Trust Values and Behaviours

Essential criteria

• see supporting documents

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust\’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust\’s Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust\’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we\’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders.

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