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- Tasks: Manage appointment bookings and assist patients in a busy physiotherapy department.
- Company: Join the University Hospitals Plymouth NHS Trust, where patient care is our priority.
- Benefits: Enjoy a competitive salary, career development, and a supportive team environment.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and basic computer proficiency are essential.
- Other info: Be part of a diverse team in a vibrant city with great growth opportunities.
The predicted salary is between 24465 - 30585 £ per year.
Full-time appointment clerk to provide a comprehensive appointment booking service within a timely and efficient manner. Training for the Tiara appointment system will be provided with ongoing support from the System Manager.
Responsibilities
- Deal with referrals to the physiotherapy department to ensure appointments are offered as quickly as possible and, when necessary, refer to clinical staff to prioritise.
- Administer the outpatient appointment system for physiotherapy, including booking appointments, arranging transport, and recording information on the TIARA Management Information system.
Qualifications
Essential
- Recent and demonstrable experience of working with and communicating with a wide variety of people and the general public.
- Computer skills and familiarity with Microsoft Word, Office and other programmes (e.g., Excel).
- Good standard of general education with GCSE English and Maths (grade C/4-9) or equivalent; good oral, verbal and written communication skills with clear handwriting.
- Good (and proven) communication and interpersonal skills; ability to work within a team; good telephone manner; good organisational skills.
Desirable
- Experience of working in a hospital or healthcare environment.
- Familiar with SystmOne/iPMS waiting lists/PTLs/RTT coding; additional IT qualifications such as ECDL or OCR I are beneficial.
We are a people business where every member of staff matters. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team committed to innovation, clinical excellence and great customer care. We offer opportunities for career development in a progressive working environment in a vibrant city with a historic reputation. Communication will be electronic; please check email regularly. For application support or reasonable adjustments, contact the recruitment team on 01752 432100. We welcome applicants with diverse backgrounds.
Details
- Date posted: 22 October 2025
- Pay scheme: Agenda for Change
- Band: Band 2
- Salary: £24,465 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 216-EG-C7539602
- Job locations: Physiotherapy Dept, Level 7, Derriford Hospital, Derriford Rd, Plymouth, PL6 8DH
- Job Function & Industry: Administrative, Administrative and Support Services
Receptionist / Appointment clerk - Physiotherapy employer: University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Contact Detail:
University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Appointment clerk - Physiotherapy
✨Tip Number 1
Get to know the company! Research University Hospitals Plymouth NHS Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished for your interview. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! Send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Receptionist / Appointment clerk - Physiotherapy
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves dealing with a variety of people, it's crucial to showcase your communication skills in your written application. Use clear language and demonstrate your ability to connect with others.
Highlight Relevant Experience: If you've worked in a healthcare environment or have experience with appointment systems, make sure to mention it! We love seeing candidates who understand the ins and outs of the role.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Receptionist / Appointment Clerk in physiotherapy. Familiarise yourself with appointment booking processes and the TIARA Management Information system, even if training will be provided. This shows your enthusiasm and readiness to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves dealing with a variety of people, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in a healthcare setting. Highlight your good telephone manner and interpersonal skills during the interview.
✨Brush Up on Your IT Skills
Make sure you're comfortable with Microsoft Office, especially Word and Excel, as these will be essential for the job. If you have experience with SystmOne or similar systems, mention it! Even if you don’t, showing a willingness to learn new software can set you apart.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask about the team, the work environment, or the training process. This not only shows your interest in the position but also helps you gauge if the workplace is the right fit for you.
