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- Tasks: Be the first point of contact for patients and manage appointments in a busy healthcare setting.
- Company: Join the University Hospitals Coventry and Warwickshire NHS Trust, a leader in healthcare innovation.
- Benefits: Gain valuable experience, access to training, and be part of a supportive team.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: No prior experience needed, just a passion for helping others and learning.
- Other info: Dynamic work environment with opportunities for career growth and development.
The role will be based at the City of Coventry Health Centre, Stoney Stanton Road, Coventry, CV1 4FS, within the Physiotherapy Department. You will be the first point of contact for patients upon arrival to the department, responsible for checking patients in, out and booking follow-up appointments. Other tasks include dealing with telephone queries, building ERS referrals from GP Surgeries, appointing, supporting the team, and providing cover for other members of staff when on leave or off sick. Utilising the Trust’s IT systems and maintaining electronic databases. You will need to prioritise tasks to achieve timescales set and meet departmental KPI’s. Working under full supervision at all times, the postholder will support trained staff in providing confidential administrative activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures.
Responsibilities
- Respond to day to day enquiries referring to appropriate staff as necessary.
- Process allocated workload on a daily basis.
- Liaise with internal departments and on occasion external agencies where required.
Additional Information
Interviews are due to take place on 4th December 2025. Please note that sponsorship is not eligible for this position. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
About the Trust
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence® designated organisation.
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, and can achieve their potential.
For further details / informal visits contact: Name: Donna Morris, Job title: Administration Manager, Email address: Donna.Morris@uhcw.nhs.uk.
Administration Apprentice employer: University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
Contact Detail:
University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Apprentice
✨Tip Number 1
Get to know the company! Research University Hospitals Coventry and Warwickshire NHS Trust, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or family member. Focus on how your skills align with the role of Administration Apprentice, especially around patient interaction and IT systems.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administration Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about joining our team and contributing to patient care at the City of Coventry Health Centre.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications quickly!
Apply Early!: Don’t wait until the last minute to submit your application. The sooner you apply, the better your chances are! Head over to our website and get your application in before the closing date.
How to prepare for a job interview at University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Apprentice. Familiarise yourself with tasks like checking patients in and out, handling telephone queries, and using IT systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a difficult patient or prioritise tasks under pressure. Practising your responses can help you articulate your thoughts clearly during the interview, making a great impression on the interviewers.
✨Showcase Your Communication Skills
As the first point of contact for patients, strong communication skills are essential. During the interview, demonstrate your ability to communicate effectively by being clear and concise in your answers. You could even share examples from past experiences where you've successfully handled enquiries or worked as part of a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team you'll be working with or what a typical day looks like in the Physiotherapy Department. It’s a great way to engage with the interviewers and leave a lasting impression.
