Senior Clinic Co-ordinator

Main area Optometry

Grade Band 4

Contract Permanent

Hours Full time – 37.5 hours per week (Part time/job-share maybe considered for suitably experienced candidates)

Job ref 387-S4661-IB

Site Bristol Eye Hospital

Town Bristol

Salary £26,530 – £29,114 pa pro rata

Salary period Yearly

Closing 21/03/2025 08:00

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

An exciting opportunity has arisen for a Senior Clinic Coordinator to join our small friendly team in the Optometry Department at Bristol Eye Hospital. You will be pivotal in delivering an excellent customer centred Core Optometry Service for patients with complex vision needs. As the main point of contact for the Optometry Department you will also work with colleagues at UHBW as well as those external to the Trust.

About Us:

The Optometry Department at Bristol Eye Hospital is well established and integrated into the multidisciplinary environment of Bristol Eye Hospital.

The optometrists in the department are a diverse team of highly capable clinicians who work across a broad range of specialised services, including highly skilled Core Optometry.

You will have the opportunity to work with the wider Performance and Operations teams at UHBW, as well as the teams within BEH.

Main duties of the job

About You:

You will have experience of working in an administrative role, which may have included finance processes, and are used to dealing with customers. You may also be seeking a role where you can be more interactive with patients, clinical and non-clinical professionals.

You enjoy variety in your work, work well as within a team as well as use your own initiative when required.

About the Role:

Our clinic coordinators help plan, organise and arrange our optometry clinics, and provide administrative support to ensure the smooth running of our busy Optometry Department office. This includes the supply of specialist contact lenses, low vision aids and spectacles for our patients, as well as the processing of invoices and vouchers, and linking with community optometrists.

The job is varied and interesting; good communication skills are extremely important because as well as interaction with other departments, the post includes a lot of patient contact, both on the telephone and face to face. You must be able to demonstrate good organisational skills, be able to work well within a team, and be comfortable in acting on your own initiative.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

• Line Management Experience
• Clerical/administrative experience, including filing and/or reception
• Experience of dealing with the public, both on the telephone and in person
• Previous NHS experience
• Experience of using a Patient Administration System

Skills and Abilities

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently, managing own workload, whilst providing supervision and support to others
• Confidence to handle difficult conversations with patients, relatives and carers
• Ability to adapt to use new computer packages and programmes
• Effective organisational skills
• Good IT skills including Microsoft packages
• Working knowledge of outpatient policies and procedures

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience
• Qualified in word processing or audio typing (or equivalent)

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

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