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- Tasks: Manage waiting lists and patient communications in a busy Radiology department.
- Company: Join UHBW, a leading NHS Trust known for excellent patient care and innovation.
- Benefits: Enjoy flexible working options and support for your health and career development.
- Why this job: Be part of a diverse team making a real impact on patient care in the community.
- Qualifications: GCSEs in English and Maths required; NVQ Level 3 in Business Administration preferred.
- Other info: This role is open only to internal applicants; apply soon as vacancies may close early.
The predicted salary is between 21500 - 22500 £ per year.
This post is only open to internal applicants.
CDC Waiting List Coordinator
Band 3
Main area Administration Grade Band 3 Contract Fixed term: 12 months (Monday- Friday 9-5pm) Hours Full time – 37.5 hours per week (Monday- Friday 9-5pm) Job ref 387-DT0061-CG
Site Radiology Weston Hospital Town Weston Super Mare Salary £24,937 – £26,598 pa pro rata Salary period Yearly Closing 24/07/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
This is an opportunity for an enthusiastic, flexible and hard-working individual to join the Radiology Department at Weston Hospital UHBW.
The successful applicant will be working within the administration team in Radiology.
The post holder will liaise with and act as a point of contact for queries from clinical and non-clinical staff, regarding the Community Diagnostic Centre and will also escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
Main duties of the job
To monitor, manage and validate active and backlog waiting list data for the CDC
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC
To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information.
Attend appropriate meetings as required by the role’s line manager
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Skills and Abilities
- • Effective and polite manner when dealing with people, both face to face and on the phone
- • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- • Ability to work effectively in a busy team, adjust to change and motivate others
- • Ability to work on your own, using your own initiative, if required
- • Confidence to handle difficult conversations with patients, relatives and carers
- • Effective organisational skills
- • Good IT skills including Microsoft packages
- • Attention to detail
- • Working knowledge of admission policies and procedures
- Supportive
- Respectful
Qualification and Training
- • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- • Business and Administration Level 3 NVQ or equivalent experience
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support – developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
Employer certification / accreditation badges
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CDC Waiting List Coordinator employer: University Hospitals Bristol NHS Foundation Trust
Contact Detail:
University Hospitals Bristol NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CDC Waiting List Coordinator
✨Tip Number 1
Familiarise yourself with the Community Diagnostic Centre's operations and the specific challenges they face. Understanding the nuances of patient management and waiting list protocols will help you stand out during discussions.
✨Tip Number 2
Network with current employees in the Radiology Department. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've effectively managed tasks under pressure in previous roles. This will show your ability to handle the demands of the CDC Waiting List Coordinator position.
✨Tip Number 4
Be ready to discuss your approach to handling difficult conversations with patients. This role requires a polite and effective manner, so having a strategy in mind will showcase your suitability for the position.
We think you need these skills to ace CDC Waiting List Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the CDC Waiting List Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experiences that demonstrate your ability to manage waiting lists, handle patient communications, and work under pressure. Use specific examples to illustrate your capabilities.
Showcase Your Skills: Make sure to mention your effective communication skills, attention to detail, and IT proficiency, especially with Microsoft packages. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Follow Application Instructions: Ensure you follow all application instructions carefully. This includes submitting your application through the specified platform and providing all required documents. Double-check for accuracy and completeness before hitting 'submit'.
How to prepare for a job interview at University Hospitals Bristol NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a CDC Waiting List Coordinator. Familiarise yourself with the key tasks such as managing waiting list data, patient communications, and handling queries from clinical staff. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As this role involves liaising with both clinical and non-clinical staff, it's crucial to highlight your effective communication skills. Prepare examples of how you've successfully handled difficult conversations or resolved issues in previous roles, as this will show your ability to manage patient interactions professionally.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, especially when managing multiple tasks under pressure. Be ready to discuss specific instances where you've effectively prioritised tasks or improved processes in your previous positions. This will illustrate your capability to thrive in a busy environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle patient queries. Think about potential situations you might face in the role and how you would address them. This preparation will help you respond thoughtfully and show your readiness for the challenges of the position.
