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- Tasks: Provide secretarial support in a fast-paced Trauma and Orthopaedic Department.
- Company: Join the award-winning University Hospitals Bristol and Weston NHS Foundation Trust.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Experience in secretarial work and proficiency in Microsoft Office 365 required.
- Other info: Be part of a diverse team dedicated to excellent healthcare.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial support service to the Trauma and Orthopaedic Department at the Bristol Royal Infirmary. The successful candidate should ideally have a range of secretarial/administrative experience and skills.
The department is fast paced due to the nature of the specialty. The successful candidate will need to be able to demonstrate being a team player and working well in a multidisciplinary team. They will be working in a busy department with other secretaries and will need the ability to work independently and manage their own workload.
As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone/via email, applicants must have excellent communication skills and a courteous and empathetic telephone manner. The successful candidate will need to have a good working knowledge of Microsoft Office 365. They should also have experience of proofreading and editing. We would welcome applications for those that meet the essential criteria for this role.
Responsibilities- To support the Senior Medical Secretaries on a day-to-day basis with admin, typing of letters and overseeing of basic tasks.
- To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email.
- To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations.
- Returning calls promptly and keeping callers updated with information in an effective and efficient way.
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
We would welcome applications from those who meet the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription, word processing or have relevant experience.
Support Medical Secretary | University Hospitals Bristol and Weston NHS Foundation Trust employer: University Hospitals Bristol and Weston NHS Foundation Trust
Contact Detail:
University Hospitals Bristol and Weston NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Medical Secretary | University Hospitals Bristol and Weston NHS Foundation Trust
✨Tip Number 1
Get to know the department! Research the Trauma and Orthopaedic Department at UHBW. Understanding their work culture and values can help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and healthcare professionals, it's crucial to demonstrate a courteous and empathetic manner. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable with Microsoft Office 365, as it’s essential for this role. Consider doing a quick online course or tutorial to brush up on any areas you might be rusty in.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm and commitment right from the start.
We think you need these skills to ace Support Medical Secretary | University Hospitals Bristol and Weston NHS Foundation Trust
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Medical Secretary role. Highlight your secretarial and administrative experience, especially in fast-paced environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and empathy, especially when dealing with patients and healthcare professionals. Let us know why you're passionate about this role and how you can contribute to our team.
Showcase Your Tech Skills: Since you'll be using Microsoft Office 365, make sure to mention any relevant experience you have with these tools. If you've done proofreading or editing before, give us examples of how you've used these skills effectively in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at University Hospitals Bristol and Weston NHS Foundation Trust
✨Know Your Stuff
Before the interview, make sure you understand the role of a Support Medical Secretary. Familiarise yourself with the Trauma and Orthopaedic Department's functions and how your skills can contribute to their efficiency. This will show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since you'll be dealing with patients and healthcare professionals, practice articulating your thoughts clearly and empathetically. Consider role-playing difficult conversations with a friend to prepare for any challenging scenarios that may come up during the interview.
✨Demonstrate Team Spirit
Highlight your ability to work well in a multidisciplinary team. Share examples from your past experiences where you collaborated effectively with others, especially in fast-paced environments. This will reassure them that you can thrive in their busy department.
✨Be Tech-Savvy
Brush up on your Microsoft Office 365 skills, particularly in Word and Excel. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles. If possible, mention any specific tasks you've accomplished using these applications.
