Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise Admissions and Reception teams, ensuring smooth patient services and managing queries.
- Company: Join University Hospitals Bristol and Weston, a leader in patient care and community health.
- Benefits: Full-time role with Monday to Friday schedule; opportunity to make a real impact.
- Why this job: Be part of a caring team, set high standards for patient care, and grow your leadership skills.
- Qualifications: Experience in healthcare management and strong communication skills are essential.
- Other info: We value diversity and aim to reflect the local community in our workforce.
The predicted salary is between 36000 - 60000 £ per year.
The post holder will work within University Hospitals Bristol and Weston and be responsible for supervising two teams; the Admissions team and the Reception Team at the Bristol Dental Hospital. The postholder will become familiar with various booking policies and processes as well as be informed on the Referral to Treatment (RTT) guidance.
This is a full-time post, Monday- Friday.
The role of the Senior Supervisor is to ensure smooth running of the inpatient services as well as outpatient clinics that reception manage. This will involve staff management, resolving queries and liaising with clinical staff and senior management. The postholder is expected to be responsible for setting high standards of patient care by enacting the Trust’s values at all times.
Main duties of the job
Communication:
To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders
To answer any escalated queries from the Inpatient Booking Team
To liaise with and act as a point of contact for queries from clinical and non-clinical staff
To learn how to book all inpatient activity and to fulfil coordinator duties when required, especially when there is absence in the admissions team (due to leave or sickness)
Escalate patient queries, capacity issues and breach details to the role’s line manager where necessary
Patient Care:
To show a caring and professional approach towards patients, relatives and carers. This requires resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning
To assist the Deputy Performance and Operations Manager in the achievement of all relevant performance targets relating to inpatient and day case waiting lists, escalating performance issues as appropriate
To monitor, manage and validate active and backlog waiting list data
To coordinate all operating theatre bookings for consultant teams, ensuring theatre sessions are booked in accordance with local policies and ensure the efficient use of theatre and bed capacity. This may require the coordination of different teams to deliver patient care., of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Bristol Dental Hospital
Lower Maudlin St
Bristol
BS1 2LY, https://www.uhbw.nhs.uk/ (Opens in a new tab), azra.tejani@uhbw.nhs.uk
Senior Supervisor employer: University Hospitals Bristol and Weston NHS Foundation Trust
Contact Detail:
University Hospitals Bristol and Weston NHS Foundation Trust Recruiting Team
azra.tejani@uhbw.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supervisor
✨Tip Number 1
Familiarize yourself with the specific booking policies and processes used at University Hospitals Bristol and Weston. Understanding these details will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of the Referral to Treatment (RTT) guidance. Being well-versed in this area will show that you are proactive and ready to tackle the challenges of the Senior Supervisor position.
✨Tip Number 3
Highlight any previous experience you have in managing teams or resolving patient queries. This will be crucial in demonstrating your ability to lead the Admissions and Reception Teams effectively.
✨Tip Number 4
Prepare examples of how you've set high standards of patient care in past roles. Sharing these experiences will align with the Trust's values and show that you prioritize patient well-being.
We think you need these skills to ace Senior Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Supervisor position. Familiarize yourself with the responsibilities, especially around patient care and team management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous supervisory roles or experience in healthcare settings. Mention specific examples of how you've managed teams, resolved queries, or improved patient care standards.
Demonstrate Communication Skills: Since the role involves managing patient communications and liaising with various staff members, showcase your communication skills. Provide examples of how you've effectively communicated in past roles, particularly in challenging situations.
Align with Trust Values: Research the Trust's values and ensure your application reflects these principles. Discuss how you embody these values in your professional conduct, particularly in relation to patient care and teamwork.
How to prepare for a job interview at University Hospitals Bristol and Weston NHS Foundation Trust
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Senior Supervisor. Familiarize yourself with the specific duties related to managing the Admissions and Reception teams, as well as the importance of patient care and communication.
✨Know the Policies
Research the booking policies and Referral to Treatment (RTT) guidance relevant to the role. Being knowledgeable about these processes will demonstrate your commitment and preparedness during the interview.
✨Show Empathy and Resilience
Prepare to discuss how you handle challenging situations, especially when dealing with distressed patients and relatives. Highlight your ability to remain calm and professional while providing compassionate care.
✨Demonstrate Leadership Skills
Be ready to share examples of your experience in staff management and team coordination. Discuss how you set high standards for patient care and how you would ensure smooth operations within the inpatient services and outpatient clinics.
