Outpatient Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust
Outpatient Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust

Outpatient Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust

Bristol Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our Outpatient Clinic Coordination Team to manage patient communications and appointments.
  • Company: University Hospitals Bristol and Weston NHS Foundation Trust is a leading healthcare provider in South West England.
  • Benefits: Enjoy a supportive team environment, flexible working options, and opportunities for personal growth.
  • Why this job: Make a real impact on patient care while working in a dynamic and friendly setting.
  • Qualifications: No specific qualifications required; just bring your enthusiasm and communication skills!
  • Other info: This role offers a chance to work in a multi-award winning Trust with a diverse workforce.

The predicted salary is between 30000 - 42000 £ per year.

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team in Bristol Royal Hospital for Children which is part of University Hospitals Bristol & Weston NHS Foundation Trust.

Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case procedures.

For further details please view the job description and person specification.

Communication:
• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• Act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice
• To support the triaging of referrals by liaising with key clinical staff

Patient Care:
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:
• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role’s line manage

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

This advert closes on Tuesday 5 Aug 2025 #J-18808-Ljbffr

Outpatient Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust employer: University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust is an exceptional employer, offering a supportive and dynamic work environment where staff are valued and encouraged to grow. With over 13,000 employees, the Trust fosters a culture of collaboration and innovation, providing ample opportunities for professional development while serving a diverse community in the beautiful South West of England. Employees enjoy the benefits of working in a leading healthcare institution that prioritises patient care and staff wellbeing, all within easy reach of both vibrant city life and stunning countryside.
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Contact Detail:

University Hospitals Bristol and Weston NHS Foundation Trust Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Outpatient Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust

✨Tip Number 1

Familiarise yourself with the Patient Administration System (PAS) used by the Trust. Understanding how to navigate this system will not only help you in your role but also demonstrate your initiative and readiness to hit the ground running.

✨Tip Number 2

Brush up on your communication skills, especially in handling distressed patients and relatives. Practising empathetic responses can prepare you for the emotional aspects of the role, which is crucial in a healthcare setting.

✨Tip Number 3

Network with current or former employees of University Hospitals Bristol and Weston NHS Foundation Trust. They can provide insights into the team dynamics and expectations, which can be invaluable during interviews.

✨Tip Number 4

Stay updated on the latest developments in outpatient care and NHS policies. Showing that you are informed about current trends and challenges in the healthcare sector can set you apart from other candidates.

We think you need these skills to ace Outpatient Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust

Excellent Communication Skills
Empathy and Compassion
Organisational Skills
Attention to Detail
Ability to Work Under Pressure
Problem-Solving Skills
Experience with Patient Administration Systems (PAS)
Teamwork and Collaboration
Time Management
Resilience in Challenging Situations
Proficient in Microsoft Office Suite
Ability to Handle Confidential Information
Adaptability to Change
Customer Service Skills

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatient Clinic Coordinator position. Highlight key skills such as communication, organisation, and patient care that are essential for the role.

Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job description. Emphasise any previous roles in healthcare administration or customer service, and include specific examples of how you've effectively communicated with patients and colleagues.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Trust. Mention your understanding of the fast-paced environment and your ability to manage patient communications. Use specific examples to demonstrate your caring approach towards patients and your organisational skills.

Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application presents a professional image.

How to prepare for a job interview at University Hospitals Bristol and Weston NHS Foundation Trust

✨Show Your Communication Skills

Since the role involves liaising with patients and clinical staff, be prepared to demonstrate your communication skills. Share examples of how you've effectively managed patient communications or resolved queries in previous roles.

✨Demonstrate Empathy and Resilience

The job requires a caring approach towards patients, especially when dealing with distressed individuals. Be ready to discuss situations where you've shown empathy and resilience, highlighting your ability to handle challenging interactions professionally.

✨Highlight Organisational Abilities

As an Outpatient Clinic Coordinator, you'll need to manage appointments and monitor requests. Prepare to talk about your organisational skills and any systems you've used to keep track of tasks, ensuring you can handle a fast-paced environment.

✨Research the Trust and Its Values

Understanding University Hospitals Bristol and Weston NHS Foundation Trust's mission and values will help you align your answers with their goals. Familiarise yourself with their commitment to patient care and diversity, and be ready to express how you can contribute to these values.

Outpatient Clinic Coordinator | University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust

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