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- Tasks: Support Neurology Clinicians with secretarial tasks and patient interactions.
- Company: Join one of the UK's leading NHS Foundation Trusts dedicated to building healthier lives.
- Benefits: Enjoy flexible working options and a variety of training opportunities for personal growth.
- Why this job: Make a real impact in healthcare while working in a supportive and inclusive environment.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office required.
- Other info: This is a permanent, full-time position located at Queen Elizabeth Hospital in Birmingham.
The predicted salary is between 24071 - 25674 £ per year.
The closing date is 30th Jan 2025
Job summary
To provide secretarial support to Neurology Clinicians with particular responsibility for audio typing clinic letters, discharge summaries, general copy typing correspondence, minutes and reports. To provide administrative support to the department/Clinical Team.
The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers, undertaking work under the direction of the Medical Secretary Supervisor.
Main duties, tasks & skills required
- Arranging patients’ appointments as required under direction of the Medical Secretary Supervisor
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature
- Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits
- Receiving and dealing with telephone enquiries as appropriate
- To maintain the Consultant’s diaries as required
- Input and look up patient data on Trust IT systems in accordance with Trust policy
- To ensure Consultant’s post is opened daily and dealt with accordingly
- Arrange meetings and appointments as necessary
- To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work
- Obtaining & receiving hospital notes from Medical records Department as required using the case note tracking system
- Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department
- Photocopying, scanning letters and documents as required
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
- Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
- Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.
Job description
Please note for a specific detailed job description for this vacancy please see attached job description.
Person specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Marta Singh
Pay scheme
Agenda for Change
Band
Band 3
Salary
£24071.00 to £25674.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1091189
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
#J-18808-Ljbffr
Band 3 Support Secretary - Neurology employer: University Hospitals Birmingham
Contact Detail:
University Hospitals Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Support Secretary - Neurology
✨Tip Number 1
Familiarize yourself with the specific IT systems used in the NHS, especially those related to patient data management. This knowledge will help you demonstrate your ability to adapt quickly to the role.
✨Tip Number 2
Highlight any previous experience you have in a customer service role, particularly in a healthcare setting. Being able to show empathy and effective communication skills is crucial for this position.
✨Tip Number 3
Practice audio typing and familiarize yourself with medical terminology. This will not only boost your confidence but also showcase your readiness to handle clinic letters and discharge summaries efficiently.
✨Tip Number 4
Research the values and mission of the NHS Foundation Trust you are applying to. Understanding their commitment to staff wellbeing and inclusivity can help you align your application with their goals.
We think you need these skills to ace Band 3 Support Secretary - Neurology
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Band 3 Support Secretary position in Neurology. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in secretarial roles, customer service, and proficiency with Microsoft Office packages. Provide examples of how you've successfully managed similar tasks in previous positions.
Show Empathy and Communication Skills: Since the role involves being a point of contact for patients and relatives, demonstrate your communication skills and ability to handle sensitive situations in your application. Share specific instances where you provided excellent support or resolved issues.
Proofread Your Application: Before submitting, ensure that your application is free from spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for a secretarial role.
How to prepare for a job interview at University Hospitals Birmingham
✨Show Your Empathy
As a Support Secretary in Neurology, you'll be the first point of contact for patients and their families. Make sure to express your understanding and compassion during the interview, as this role requires a sensitive approach.
✨Demonstrate Your IT Skills
Familiarize yourself with the IT systems mentioned in the job description. Be prepared to discuss your experience with Microsoft Office packages and any other relevant software, as this will be crucial for managing appointments and patient data.
✨Highlight Your Organizational Skills
The role involves managing diaries and arranging appointments. Share specific examples from your past experiences where you successfully organized tasks or managed time effectively, showcasing your ability to handle multiple responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your judgment and initiative in clinical and non-clinical situations. Think of scenarios where you had to make decisions based on your knowledge and experience, and be ready to explain your thought process.
