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- Tasks: Assist library users, manage inquiries, and maintain resources at Solihull Hospital.
- Company: Join a dedicated team at Solihull Hospital's Library and Knowledge Services.
- Benefits: Part-time hours with flexible scheduling and opportunities for professional growth.
- Why this job: Engage with diverse users and contribute to meaningful service development in a supportive environment.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key!
- Other info: Occasional cross-site work may be needed.
The predicted salary is between 24000 - 36000 £ per year.
This Library Assistant role is based at Solihull Hospital. It is a part time position, working 18.75 hours a week. The post holder will work closely with a team of librarians and other library assistants to provide a customer service to our diverse user base.
The responsibilities of the post are broad and wide ranging. These include:
being the first point of contact for library users, answering a range of enquiries and triaging more complex enquiries to the relevant member of the team
providing technical assistance to users
inducting new users and sharing relevant knowledge of services and resources
maintaining both physical and digital resource collections to provide an efficient document supply service
recording Literature Search requests onto a shared database, alerting the librarians to new searches and gathering impact when searches are complete
supporting the marketing and promotion of library services and resources
contributing to service development through active engagement in task and finish groups and team meetings
maintaining the library space by shelving, tidying and reporting issues to the relevant departments
Although the position is based at Solihull Hospital, occasionally cross site working may be required.
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL, https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab), laura.walsh@uhb.nhs.uk
Band 3 Library Assistant-Library and Knowledge Services employer: University Hospitals Birmingham NHS Foundation Trust
Contact Detail:
University Hospitals Birmingham NHS Foundation Trust Recruiting Team
laura.walsh@uhb.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Band 3 Library Assistant-Library and Knowledge Services
✨Tip Number 1
Familiarize yourself with the library services and resources offered at Solihull Hospital. Understanding the specific needs of the diverse user base will help you demonstrate your customer service skills during the interview.
✨Tip Number 2
Highlight any previous experience you have in a library or customer service role. Be prepared to discuss how you handled inquiries and provided assistance, as this will show your capability to be the first point of contact for library users.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Since you'll be working closely with librarians and other assistants, sharing examples of successful team projects can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your organizational skills, especially in maintaining both physical and digital resource collections. Providing examples of how you've managed similar tasks in the past will demonstrate your ability to contribute effectively to the library's operations.
We think you need these skills to ace Band 3 Library Assistant-Library and Knowledge Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Library Assistant position. Understand the key responsibilities and required skills, such as customer service and technical assistance, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in library services, customer service roles, or similar environments. Be specific about your contributions and how they relate to the responsibilities outlined in the job description.
Showcase Your Skills: Make sure to highlight skills that are particularly relevant to this role, such as communication, teamwork, and organizational skills. Provide examples of how you have successfully used these skills in past positions.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the organization. Mention why you are specifically interested in working at Solihull Hospital and how you can contribute to their library services.
How to prepare for a job interview at University Hospitals Birmingham NHS Foundation Trust
✨Understand the Role
Make sure you have a clear understanding of the responsibilities outlined in the job description. Familiarize yourself with the tasks such as answering enquiries, maintaining resource collections, and supporting library services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Customer Service Skills
Since this role involves being the first point of contact for library users, be prepared to discuss your customer service experience. Share specific examples of how you've successfully assisted customers in the past, especially in diverse environments.
✨Highlight Team Collaboration
Emphasize your ability to work as part of a team. Discuss any previous experiences where you collaborated with others to achieve a common goal, particularly in a library or educational setting. This will show that you can effectively contribute to the team of librarians and assistants.
✨Prepare for Technical Questions
Since the role includes providing technical assistance, brush up on relevant technologies and systems used in libraries. Be ready to answer questions about digital resources and document supply services, as well as how you would handle technical issues that users might face.
