At a Glance
- Tasks: Be the friendly face of our hospital, welcoming visitors and providing essential information.
- Company: Join the University Hospital Southampton NHS Foundation Trust, a leader in healthcare.
- Benefits: Full-time role with flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and inclusive workplace.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: GCSE level education and customer service experience preferred.
The predicted salary is between 24000 - 36000 £ per year.
University Hospital Southampton NHS Foundation Trust invites applications for a front‑of‑house reception role, the first point of contact for visitors, patients, and staff.
This position is vital to the trust’s welcoming environment, providing a friendly, professional approach at all times.
Key Responsibilities- Greet and direct visitors, patients, and staff to the appropriate department.
- Provide accurate information on hospital services and emergency procedures.
- Maintain confidentiality and handle sensitive information with discretion.
- Use hospital computerised patient systems to record visitor details and manage call handling.
- Assist with administrative tasks, including filing, data entry, and supporting the commercial team.
- Good standard of education (GCSE level 4‑9 or equivalent).
- Experience in a customer‑led environment, preferably within NHS, social services, or healthcare.
- Proficient in Microsoft Office and computer literacy.
- Experience working in shifts and familiarity with hospital computerised patient systems is desirable.
- Patient first mindset and commitment to trust values.
- Excellent communication skills and ability to organise workload.
- Capability to work as part of a team and with patients and the public.
- Flexible working and willingness to support the trust’s inclusive environment.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Administrative
Admin Assistant - Front of House Reception in Southampton employer: University Hospital Southampton
University Hospital Southampton NHS Foundation Trust is an exceptional employer, offering a supportive and inclusive work culture that prioritises patient care and employee well-being. As a front-of-house reception Admin Assistant, you will be at the heart of our welcoming environment, with opportunities for professional growth and development within the healthcare sector. Enjoy flexible working arrangements and the chance to make a meaningful impact in the lives of patients and visitors in a dynamic hospital setting.
Contact Details:
University Hospital Southampton Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant - Front of House Reception in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at University Hospital Southampton. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like University Hospital Southampton before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin Assistant - Front of House Reception in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to University Hospital Southampton:Your cover letter is your chance to shine! Tell us why you want to work at University Hospital Southampton specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at University Hospital Southampton!
How to prepare for a job interview at University Hospital Southampton
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
