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- Tasks: Coordinate patient journeys and manage administrative tasks for the Cardiovascular & Thoracic team.
- Company: Join University Hospital Southampton, a leading NHS Trust focused on patient care and development.
- Benefits: Enjoy flexible working, NHS discounts, 35 days holiday, and a generous pension scheme.
- Why this job: Be part of a supportive team making a real difference in patients' lives while growing your career.
- Qualifications: GCSEs in literacy and numeracy; admin/customer service experience or qualifications required.
- Other info: Work in a vibrant city with great living costs and access to beautiful natural parks.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for a detailed job description of the role.
Main duties of the job
The Cardiovascular & Thoracic team at the University Hospital Southampton NHS Foundation Trust (UHS) is pleased to offer an opportunity for a patient-focused, friendly, and enthusiastic individual as part of our expanding service.
The ideal candidate will possess excellent organisational, communication, and time-keeping skills, along with an eye for detail. Fluency in English and proficiency in using multiple computer systems are essential.
This role primarily involves supporting the administrative needs of consultants or surgeons, including booking appointments, responding to phone/email queries, writing dictated letters, and liaising with other teams or hospitals. Additionally, the role includes managing a patient\’s RTT pathway, ensuring accuracy on our system and preventing unnecessary waiting times due to unbooked investigations or appointments.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to support your career growth.
Most non-clinical roles involve a mix of on-site and remote working, with flexible options available during the interview process. UHS employees enjoy NHS discounts, a minimum of 35 days paid holiday (pro-rata), and a generous pension scheme.
Southampton is an attractive place to live and work, situated on the south coast with an international airport and direct trains to London. The area features the New Forest National Park and beaches of the Jurassic Coast. The city offers lower living costs compared to London and has 14 Ofsted-rated outstanding schools.
Detailed Job Description And Main Responsibilities
You will facilitate the smooth running of the patient journey in your clinical area by ensuring administrative processes are coordinated and efficient, focusing on the patient\’s individual needs.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Good secondary education with literacy and numeracy skills at GCSE pass level or equivalent.
- Either a Level 3 qualification in administration/customer service or equivalent experience, or a Vocational Level 2 qualification in administration/customer service or equivalent experience. Experience as an administrator or secretary in a customer-focused environment, with the ability to make decisions to resolve non-routine issues.
- Knowledge and experience of secretarial or administrative procedures.
- Experience as an administrator or secretary in a customer-focused organization.
Desirable criteria
- Knowledge of medical terminology.
- Courses or further study demonstrating personal development.
- Vocational Level 3 qualification in administration, word processing, or typing, or equivalent experience.
- Diploma-level qualification or equivalent experience.
- Experience as a medical or patient services secretary linked to clinical services or a customer-focused environment.
- Proficiency in hospital computerised patient systems.
- Experience in understanding and analysing patient pathways.
- Knowledge of local and national RTT and cancer pathway targets.
Skills and competencies
Essential criteria
- Ability to learn and quickly assimilate information.
- Effective communication skills.
- Delegation skills.
- Proficiency in Microsoft Office.
- Multitasking and prioritisation skills.
- Excellent time management.
- Ability to work autonomously and under pressure.
Trust Values
- Patients First
- Always Improving
- Working Together
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Patient Pathway Coordinator employer: University Hospital Southampton NHS FT
Contact Detail:
University Hospital Southampton NHS FT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Pathway Coordinator
✨Tip Number 1
Familiarise yourself with the specific administrative processes and patient pathways relevant to the NHS. Understanding how these systems work will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of University Hospital Southampton NHS Foundation Trust. They can provide valuable insights into the organisational culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your knowledge of medical terminology and RTT pathway targets. This will show that you are proactive and serious about the role, making you a more attractive candidate.
✨Tip Number 4
Prepare for potential scenario-based questions in the interview. Think about how you would handle specific situations related to patient administration and communication, as this will highlight your problem-solving skills.
We think you need these skills to ace Patient Pathway Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Patient Pathway Coordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative or customer service roles you have held, particularly those in healthcare settings. Mention specific tasks that relate to the duties outlined in the job description, such as managing patient pathways or using hospital computer systems.
Showcase Your Skills: Make sure to demonstrate your organisational, communication, and time-management skills in your application. Provide examples of how you've successfully managed multiple tasks or resolved issues in a fast-paced environment.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the organisation. Mention why you want to work at University Hospital Southampton NHS Foundation Trust and how you embody their values of putting patients first, always improving, and working together.
How to prepare for a job interview at University Hospital Southampton NHS FT
✨Showcase Your Organisational Skills
As a Patient Pathway Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised appointments or managed administrative processes, highlighting your attention to detail.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly. You might be asked about how you would handle patient queries or liaise with other teams, so think of specific scenarios where you excelled in communication.
✨Familiarise Yourself with Medical Terminology
While not essential, having a basic understanding of medical terminology can set you apart. Brush up on relevant terms and phrases that may come up during the interview, especially those related to patient pathways and administrative processes.
✨Demonstrate Your Adaptability
The role involves working under pressure and adapting to changing situations. Be ready to discuss times when you had to adjust your approach or priorities quickly, showcasing your ability to thrive in a dynamic environment.
