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- Tasks: Join our reception team to support Maternity Services with administrative duties and customer service.
- Company: Be part of one of England's largest acute teaching Trusts, dedicated to high-quality care.
- Benefits: Enjoy flexible shifts, 35 days paid holiday, NHS discounts, and a generous pension scheme.
- Why this job: Make a difference in patients' lives while enjoying a supportive and inclusive work environment.
- Qualifications: GCSE-level literacy and numeracy, Microsoft Office proficiency, and customer service experience required.
- Other info: Work in beautiful Southampton, close to beaches and the New Forest, with lower living costs than London.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
We have a vacancy for an enthusiastic administrator to join our reception team within Maternity Services at the Princess Anne Hospital. If you enjoy people contact, have excellent communication and customer service skills and are flexible, we would like to hear from you.
This is a permanent opportunity. Our shift patterns are flexibly rostered (6 weeks in advance) and allocated to cover the service 7 days a week. Shift patterns include weekends, late evenings and bank holidays and rostered to offer a fair allocation and to support a good home/work life balance for the whole team.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
We are proud of our diverse service that strives to provide safe, high quality and efficient care to women and birthing individuals whatever their background or clinical need. We are inclusive of families and want to ensure that they feel welcome.
Detailed Job Description And Main Responsibilities
Our ward administrators provide valuable support and therefore are crucial to the smooth running of the service.
What You’ll Do
- Work as part of the administration team providing administrative support to clinical colleagues.
- Undertake reception and general administration duties, including answering the telephone, arranging appointments, scanning into clinical records, meeting and greeting families and visitors to ward areas.
What We’re Looking For
- You will be supportive, kind, caring and empathetic in your approach to patients and families accessing our service.
- Provide excellent customer service with a ‘can do’ attitude and have experience of dealing with the general public.
- Be familiar and confident in the use of Microsoft software, please demonstrate this knowledge in your application.
- Be a team player, embrace fresh ideas and engage with change positively.
- Be flexible with working patterns. Shift are rostered, 6 weeks in advance, and will include a combination of early shifts (7.00 am – 3.00 pm), late shifts (1.00 pm – 9.00 pm), long days (7.00 am – 5.00 pm) and twilight shifts (4.30 pm – 12.30 am). Due to the nature of the role, there are no working from home possibilities.
Person specification
Qualifications / Training Required
Essential criteria
- Literacy and numeracy skills, demonstrable to GCSE standard or above.
- Fully conversant with Microsoft Office systems to include Word, Excel and Outlook.
Desirable criteria
- NVQ 2 Business Administration/Customer Services or equivalent.
- Courses / further study to demonstrate evidence of personal development.
- Knowledge of NHS electronic systems.
Previous or relevant experience necessary
Essential criteria
- Administrative experience in a busy customer focused environment.
- Experience of dealing with the general public.
Desirable criteria
- Experience in a busy hospital environment.
Aptitudes And Skills Required
Essential criteria
- Excellent telephone manner.
- Excellent customer care skills.
- Good verbal and written communication skills.
- Attention to detail and accuracy.
- Ability to work effectively as a team player and independently.
- Ability to prioritise workload and work to deadlines in an organised way.
- Friendly and approachable manner. To be polite, sympathetic, patient and diplomatic with empathy for users of the service.
- Ability to remain calm under pressure.
- Self-motivated, conscientious and reliable.
- Positive approach with a willingness to embrace change.
Values and behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
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Maternity Ward Administrator employer: University Hospital Southampton NHS FT
Contact Detail:
University Hospital Southampton NHS FT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maternity Ward Administrator
✨Tip Number 1
Familiarise yourself with the specific duties of a Maternity Ward Administrator. Understanding the day-to-day responsibilities will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience when networking or during interviews. Since this role requires excellent communication skills, sharing specific examples of how you've successfully dealt with the public can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Since the role involves various shifts, showing that you're adaptable and willing to work weekends or late evenings can make you a more attractive candidate.
✨Tip Number 4
Research the organisation and its values. Being able to articulate how your personal values align with those of the hospital can demonstrate your commitment to providing high-quality care and being part of their team.
We think you need these skills to ace Maternity Ward Administrator
Some tips for your application 🫡
Review the Job Description: Carefully read the job description and person specification document. Highlight the key skills and experiences required for the Maternity Ward Administrator role, as these will guide your application.
Tailor Your CV: Make sure your CV reflects the essential criteria mentioned in the job description. Emphasise your administrative experience, customer service skills, and familiarity with Microsoft Office, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you have demonstrated excellent customer service and teamwork in previous roles, aligning them with the values of the organisation.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at University Hospital Southampton NHS FT
✨Showcase Your Customer Service Skills
As a Maternity Ward Administrator, you'll be interacting with patients and families regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to remain calm and empathetic under pressure.
✨Demonstrate Your Microsoft Office Proficiency
Since the role requires familiarity with Microsoft Office, make sure to mention your experience with Word, Excel, and Outlook during the interview. You could even prepare a brief example of how you've used these tools effectively in past positions.
✨Emphasise Flexibility and Teamwork
The job involves various shift patterns, so it's crucial to express your flexibility regarding working hours. Additionally, highlight your ability to work well within a team and adapt to changing situations, as this is essential for the smooth running of the service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage a challenging customer or a busy workload, and be ready to discuss how you approached these challenges.
