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For Companies At a Glance
- Tasks: Support patients in using My Medical Record and manage data independently.
- Company: Join University Hospital Southampton, a leading acute teaching Trust on the beautiful south coast.
- Benefits: Enjoy flexible working options and a supportive environment for your career growth.
- Why this job: Make a real impact in healthcare while working with a diverse and inclusive team.
- Qualifications: NVQ Level 3 in Health or equivalent experience required; strong communication skills essential.
- Other info: Ideal for those passionate about digital innovation in patient care.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
The Hepatology Department at UHS is pleased to offer a 12-month placement within the Hepatology Team.
In this role, you will support patients in using My Medical Record, enabling patients to participate in their own care. You will work alongside another digital support worker and be an active member of the Hepatology Team. You will manage and maintain data, working independently within a scope of practice.
Working for our organisation
University Hospital Southampton is one of England\’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs, and Jurassic Coast.
We believe that using technology wisely demonstrates strong time management and commitment to innovation. Personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
We proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
We are looking for a team member with excellent communication and organisational skills who can manage their own workload. Attached you will find the job description and person specification documents which provide more detail about the essential and desirable experience needed for this role.
Person specification
Trust Values
- Patients First
- Always Improving
- Working Together
Qualifications / Training Required
Essential criteria
- NVQ or apprenticeship Level 3 in Health or equivalent experience
- Numeracy skills and Literacy skills at level 2 (or equivalent)
Desirable criteria
- Keyboard skills
- IT literate
- Proficient in use of Hospital systems
- Experienced and competent in additional clinical skills, as per job description
Previous or relevant experience necessary
Essential criteria
- Proven experience in a caring role
- Previous experience of working with the general public
- Experience of using a computer
- Understanding of acute hospital environment and the role of SHCA
Desirable criteria
- Previous HCA experience
- Experience working with diverse audiences (e.g., volunteers, patients, and/or community groups)
Aptitudes And Skills Required
Essential criteria
- Ability to communicate with a wide range of people
- Ability to work as a team member
- Ability to work under own initiative and prioritise workload
- Ability to adjust to pressures of the job
- Good interpersonal skills
- Willingness to undertake further training
- Strong interest in digital/IT
- Experience of dealing with non-routine and complex problems, able to progress chase
- Interest in new ways of working and supporting clinical teams during periods of change
- Patience, dependability, and motivation shown
- Be able to take instruction/directions
- Aware of personal limitations
- Able to question appropriately
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Digital Clinical Support Worker employer: University Hospital Southampton NHS FT
Contact Detail:
University Hospital Southampton NHS FT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Clinical Support Worker
✨Tip Number 1
Familiarise yourself with the My Medical Record system and other hospital IT systems. Understanding how these tools work will not only help you in the role but also show your initiative and readiness to contribute from day one.
✨Tip Number 2
Highlight any previous experience you have in caring roles or working with diverse groups. This will demonstrate your ability to connect with patients and colleagues, which is crucial for a Digital Clinical Support Worker.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage your workload. Being able to articulate your approach to prioritising tasks will show that you can handle the responsibilities of the role effectively.
✨Tip Number 4
Research University Hospital Southampton's values and culture. Being able to align your personal values with theirs during discussions will make you a more appealing candidate and demonstrate your commitment to their mission.
We think you need these skills to ace Digital Clinical Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Digital Clinical Support Worker role. Focus on your communication abilities, organisational skills, and any previous caring roles you've held.
Craft a Personal Statement: Write a personal statement that reflects your passion for digital health and patient care. Use specific examples from your past experiences to demonstrate how you embody the Trust's values of 'Patients First', 'Always Improving', and 'Working Together'.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your NVQ or apprenticeship Level 3 in Health, and any other relevant training. If you have experience with hospital systems or IT literacy, make sure to mention these as they are desirable criteria for the role.
Showcase Your Interpersonal Skills: In your application, emphasise your ability to communicate effectively with diverse audiences. Provide examples of how you've worked as part of a team or managed your own workload, particularly in high-pressure situations.
How to prepare for a job interview at University Hospital Southampton NHS FT
✨Showcase Your Communication Skills
As a Digital Clinical Support Worker, you'll need to communicate effectively with patients and team members. Prepare examples of how you've successfully communicated in previous roles, especially in challenging situations.
✨Demonstrate Your IT Proficiency
Since the role involves using digital tools like My Medical Record, be ready to discuss your experience with technology. Highlight any relevant IT skills or systems you've used, and express your enthusiasm for learning new technologies.
✨Emphasise Teamwork and Independence
This position requires both teamwork and the ability to work independently. Share experiences where you successfully collaborated with others, as well as instances where you took initiative and managed your own workload.
✨Align with Trust Values
University Hospital Southampton values 'Patients First', 'Always Improving', and 'Working Together'. Familiarise yourself with these values and prepare to discuss how your personal values align with them, showcasing your commitment to patient care and continuous improvement.
