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- Tasks: Join our gynaecology service as an Administration Assistant, handling various administrative roles.
- Company: Be part of one of England's largest acute teaching Trusts, dedicated to patient care and improvement.
- Benefits: Enjoy flexible working options, 35 days paid holiday, NHS discounts, and a generous pension scheme.
- Why this job: Make a real impact on patient experiences while developing your career in a supportive environment.
- Qualifications: GCSE pass level 4-9 or equivalent, customer service experience, and IT skills required.
- Other info: Work in beautiful Southampton, close to the New Forest and Jurassic coast, with lower living costs than London.
The predicted salary is between 24000 - 36000 £ per year.
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.
Main duties of the job
We are looking for experienced administrators to join our busy gynaecology service at Princess Anne Hospital. You will work in a variety of administrative roles. Our hospitals require many administrative staff; these colleagues are all vital to the smooth running of our services and have a significant impact on our patient’s experience.
Our trust values of Patients First, Working Together and Always Improving will play an integral part in how you approach your tasks. Although we share many features with other large university hospitals across the world, we believe we stand out because of our ambition to improve and our heartfelt compassion for the patients we look after.
We can offer a huge range of career paths within the administrative field and we can offer fantastic training and development giving you the best possible opportunity to achieve the career you want.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
Detailed Job Description And Main Responsibilities
If successful you would be placed in an administrative position suited to your skills.
Receptionist – You will be the face of the Trust and responsible meeting and greeting our patients and their relatives in a friendly and knowledgeable manner. You may also be responsible for registering of patients on to the hospital computer systems and ensuring all patients personal matters / records are dealt with in a confidential manner.
Booking administrator – the role will provide excellent customer service to patients, relatives/carers and to external agencies and you will build good working relationship with the Consultants, the rest of the administrative team and nursing staff.
What You’ll Do
To provide an excellent customer service to patients, relatives/carers and to external agencies
Ensure a consistent and effective administrative service is maintained at all times
Build relationships with stakeholders internally and externally
You Will
WHAT WE’RE LOOKING FOR
Have experience of working in a customer services environment
Have a friendly and approachable manner
Be polite, sympathetic and diplomatic and have a can do attitude
Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
Provide comprehensive administration services and have high standards of accuracy and attention to detail
High standards of accuracy with attention to detail
Ability to communicate over the telephone and in person
Competent IT skills, including a working knowledge of Microsoft Office packages
The ability to work independently but also be a good team player
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts.
Skills and competencies
Essential criteria
- Ability to learn and assimilate information quickly
- Admin and clerical skills
- Communication
- Customer service
- General IT skills
- Microsoft Office skills
- Multitasking
- Prioritisation
- Teamwork
- Time management
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Hospitals and Health Care
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Administration Assistant employer: University Hospital Southampton NHS FT
Contact Detail:
University Hospital Southampton NHS FT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Familiarise yourself with the trust values of Patients First, Always Improving, and Working Together. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research the specific administrative tasks mentioned in the job description, such as patient registration and booking administration. Prepare examples from your past experience that showcase your ability to handle similar responsibilities effectively.
✨Tip Number 3
Network with current or former employees of the hospital or similar organisations. They can provide insights into the work culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Practice your communication skills, especially in customer service scenarios. Since the role involves interacting with patients and their families, being able to convey empathy and professionalism will be crucial during your interview.
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Review the Job Description: Carefully read through the job description and person specification. Highlight the key skills and experiences required for the Administration Assistant role, as these will guide you in tailoring your application.
Tailor Your CV: Make sure your CV reflects the essential criteria mentioned in the job description. Emphasise your experience in customer service, administration, and any relevant IT skills, particularly with Microsoft Office packages.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your values align with the trust's values of Patients First, Working Together, and Always Improving. Use specific examples from your past experiences to demonstrate your suitability.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at University Hospital Southampton NHS FT
✨Understand the Trust Values
Familiarise yourself with the Trust's values: Patients First, Always Improving, and Working Together. Be prepared to discuss how you embody these values in your work and how they influence your approach to patient care and teamwork.
✨Showcase Your Customer Service Skills
Since the role involves significant interaction with patients and their families, be ready to provide examples of your customer service experience. Highlight situations where you demonstrated empathy, patience, and effective communication.
✨Demonstrate IT Proficiency
As the position requires competent IT skills, particularly in Microsoft Office, be prepared to discuss your experience with these tools. You might even want to mention any specific projects or tasks where you used these skills effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios from your past experiences where you had to multitask, prioritise, or work under pressure, and be ready to share those stories.
