Urology Medical Support Secretary

Main area: Urology

Grade: Band 3

Contract: Fixed term - 7 months (Contract end date - 31.03.27)

Hours: Part time - 18.75 hours per week (Mon - Fri)

Job ref: 205-8212003-A

Site: University Hospitals of North Midlands

Town: Newcastle-under-Lyme

Salary: £25,760 - £27,476 pro rata

Salary period: Yearly

Closing: 30/09/2026 23:59

Job overview: An exciting opportunity has arisen within our Urology secretarial department. The successful candidate will be required to support the Medical Secretarial Team in the delivery of a comprehensive administrative service, outline new and efficient processes and inpatient and outpatient waiting list management for our speciality, in accordance with the Patient Access Policy. You will be required to communicate appointments and admission related information to patients and carers along with answering queries both verbally and written, and typing correspondence within performance targets as appropriate, and supporting in the delivery of the local and national NHS targets, while supporting with the management and utilisation of clinics within your area.

Working for our organisation: University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities: Please see attached job description and person specification for further information. Alternatively please contact the hiring manager.

Person specification:

• Essential Qualifications:
• GCSE Maths and English Grade C/4 or above
• Educated to NVQ Level 2, OCR 2 or equivalent
• Knowledge of Microsoft Office package
• Ability to work as part of a team
• Previous experience in a clerical post
• Previous experience working in a Healthcare environment
• Knowledge of the Hospital EPR system

Personal Qualities:

• Able to use own initiative.
• Ability to work in a demanding, pressurised environment.
• Ability to work with confidential information.

Important information about your application: All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly. References - please ensure you provide email addresses for all referees for the last three years of employment. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone. Flexible working will be considered in line with Trust policies. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check. University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community. We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format. At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early. If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications. If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of your start date to ensure sufficient time for the operational and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role. In line with the change of Immigration rules on 8th January 2026 if you require Sponsorship through the Skilled Worker Visa you must be able to provide B2 English evidence before a Certificate of Sponsorship can be issued. Visa eligibility notice: The UK Home Office has imposed an emergency brake on specific visa routes. Skilled Worker visas cannot currently be issued to Afghan nationals. Study visas cannot currently be issued to nationals of Afghanistan, Cameroon, Myanmar or Sudan. As a result, we are unable to progress applications requiring sponsorship under these routes. UHNM supports the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.