At a Glance
- Tasks: Provide essential secretarial support to medical teams and manage patient correspondence.
- Company: Join a compassionate healthcare team dedicated to patient care.
- Benefits: Competitive salary, flexible working hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Good GCSEs and experience in customer service or administration.
The predicted salary is between 25760 - 27476 £ per year.
Provide secretarial support to Consultants and their teams with particular responsibility for audio‑typing clinic letters, discharge summaries, general copy‑typing, correspondence, minutes and reports. Support the department/clinical team. The post holder will act as an empathic and sensitive point of contact for patients, relatives and carers under the direction of the Medical Secretary Supervisor.
Main Duties, Tasks & Skills Required
- Provide vital administrative support to clinical teams, ensuring smooth day‑to‑day operations.
- Manage patient correspondence, schedule appointments, update records and handle telephone queries with professionalism and empathy.
- Liaise with multidisciplinary teams and maintain confidentiality at all times.
- Prioritise tasks in a fast‑paced environment and use electronic systems efficiently to deliver high‑quality service.
- Work independently while contributing to team goals.
Qualifications
- Good general education (e.g., GCSE English and Maths Grade A‑C, GCSE Level 9‑4).
- Business Administration NVQ Level 3 or equivalent experience in a clerical environment.
- Desirable: AMSPAR Certificate or equivalent knowledge of medical terminology.
Experience
- Essential
- Experience of dealing with the public/customer service experience.
- Experience of working with a range of Microsoft Office packages (Word, Excel, Outlook).
- Experience of using IT systems.
- Desirable
- Experience of working in a busy environment.
- Experience of working in Healthcare.
Additional Criteria
- Essential
- Good communication/customer‑care skills both written and verbal demonstrating sympathy and compassion.
- Good keyboard/IT skills, organisational skills, time management, ability to multitask.
- Ability to deal professionally with enquiries from staff, problem‑solve, apply confidentiality principles, pay attention to detail, and handle stressful situations sensitively.
- Work effectively and flexibly as part of a team to meet service needs.
- Confident in dealing with people at all levels; mature, open, flexible approach to work; demonstrate care and compassion; interpersonal and communication skills.
- Team player, conscientious, reliable, motivated and committed.
- Ability to travel to multiple sites.
- Desirable
- Ability to work under pressure and deal with stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Submission for a Disclosure and Barring Service check will be required to check for any previous criminal convictions.
Pay & Contract
- Band 3.
- Salary: £25,760.00 – £27,476.00 yearly (Agenda for Change).
- Contract: Permanent.
- Working pattern: Full‑time, flexible working.
Band 3 Medical Secretary - Acute Medicine in Birmingham employer: University Hospital Birmingham
As a Band 3 Medical Secretary in Acute Medicine, you will join a supportive and compassionate team dedicated to providing exceptional patient care. Our organisation values employee growth, offering training opportunities and a flexible working environment that promotes work-life balance. With a focus on teamwork and professional development, we ensure that our staff feel valued and empowered to make a difference in the lives of patients and their families.
Contact Details:
University Hospital Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Band 3 Medical Secretary - Acute Medicine in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in administrative roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your empathy and communication skills, as these are key for a role like a Medical Secretary.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t hesitate to apply. Tailor your approach to highlight your experience with Microsoft Office and customer service, which are crucial for this role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to show you were engaged and genuinely interested in the position.
We think you need these skills to ace Band 3 Medical Secretary - Acute Medicine in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Band 3 Medical Secretary role. Highlight your experience in secretarial support, especially with audio-typing and managing patient correspondence. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and clinical teams, emphasise your communication skills. Share examples of how you've handled enquiries or provided customer service in the past. We love seeing empathy and professionalism in action!
Highlight Your IT Proficiency:Mention your experience with Microsoft Office and any other IT systems you've used. If you’ve worked in a busy environment before, let us know how you managed to stay organised and efficient. We appreciate candidates who can juggle multiple tasks seamlessly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University Hospital Birmingham
✨Know Your Stuff
Make sure you brush up on medical terminology and the specific duties of a Band 3 Medical Secretary. Familiarise yourself with common clinic letters and discharge summaries, as well as the software tools you'll be using. This will show that you're not just interested in the role but also prepared for it.
✨Show Empathy
Since this role involves dealing with patients and their families, it's crucial to demonstrate your ability to communicate with compassion. Think of examples from your past experiences where you've handled sensitive situations well, and be ready to share them during the interview.
✨Highlight Your Organisational Skills
The job requires multitasking and prioritising in a fast-paced environment. Prepare to discuss how you've managed multiple tasks before, perhaps by using specific examples from previous roles. This will help illustrate your ability to keep things running smoothly.
✨Be a Team Player
Collaboration is key in healthcare settings. Be ready to talk about how you've worked effectively within a team in the past. Mention any experiences where you contributed to team goals or supported colleagues, as this will resonate well with the interviewers.
