Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and customer service to staff and students.
- Company: Join a vibrant university team dedicated to digital excellence.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Why this job: Be the go-to tech hero on campus and make a difference every day.
- Qualifications: Experience in IT troubleshooting and account management is a must.
- Other info: Great opportunity for personal growth and building relationships across the university.
The predicted salary is between 25000 - 32000 £ per year.
This is an on-campus 1st line IT support position which plays a pivotal role within the Information and Digital Services department, providing excellent customer service and technical advice to the University’s staff, students, partners and visitors.
Reporting to the Campus IDS Manager, you will be a member of the End-User Computing team where you will play a key role in delivering high-quality IT support services.
You will help support the department by adhering to ITIL incident, problem and change management processes and be an ambassador for best practice and relationship building across this diverse user base.
Solid experience of IT account management, IT troubleshooting, analysing and diagnosing technical software and hardware problems is essential.
Service Desk Analyst in Farnham employer: University for the Creative Arts
Contact Detail:
University for the Creative Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Farnham
✨Tip Number 1
Network like a pro! Reach out to current employees in the Information and Digital Services department on LinkedIn or at events. A friendly chat can give us insights into the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL processes and common troubleshooting scenarios. We want to show that we can handle those technical questions with ease and confidence!
✨Tip Number 3
Showcase our customer service skills! Think of examples where we've gone above and beyond to help someone, as this role is all about providing excellent support to staff and students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our relevant experience in IT account management and support.
We think you need these skills to ace Service Desk Analyst in Farnham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how you've tackled technical issues and helped users in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention any relevant software or hardware troubleshooting experience you have, as well as your familiarity with ITIL processes. We love seeing candidates who know their stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at University for the Creative Arts
✨Know Your ITIL Basics
Familiarise yourself with ITIL principles, especially incident, problem, and change management processes. Being able to discuss these concepts confidently will show that you understand the framework that underpins the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or helped users effectively, as this will demonstrate your ability to support a diverse user base.
✨Technical Troubleshooting Scenarios
Be ready to tackle some technical troubleshooting scenarios during the interview. Brush up on common software and hardware problems, and practice explaining your thought process when diagnosing issues. This will highlight your analytical skills.
✨Build Rapport with Interviewers
Remember, you're not just being assessed on your skills but also on how well you can build relationships. Be friendly, approachable, and engage with your interviewers. A positive attitude can go a long way in showing that you’ll be a great fit for the team.