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- Tasks: Fix IT problems and provide support to staff and students on campus.
- Company: Join the University for the Creative Arts, a vibrant community of creativity and innovation.
- Benefits: Flexible working patterns, competitive salary, and a chance to make a real impact.
- Other info: Fully onsite role with excellent career growth opportunities in a creative setting.
- Why this job: Help shape the digital experience for future innovators in a supportive environment.
- Qualifications: 2 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Farnham
Contract Type: Permanent Fixed Term
Hours per week: 36.25 Hours. Other working patterns available, for example part-time, condensed hours, job share etc to attract candidates.
Closing date: 31 May 2026
Do you enjoy fixing IT problems and helping people? We're looking for a friendly and proactive IT Desktop Support Officer to join our Information and Digital Services (IDS) team. This role is a 2nd line, hands-on, customer-facing, campus-based role which plays a key part in keeping the University's digital services running smoothly for staff, students and visitors. The role reports to the Campus IDS & Service Desk Manager, forming part of the wider End-User Computing team. You will respond to incidents and requests, offer advice and help to improve the overall experience of using technology within the University. If you enjoy troubleshooting, building relationships, and variety in your work, then this role could be for you.
A Typical Day
- Reviewing and prioritising calls through the IT Service Desk tool.
- Providing in person deskside and remote support for staff.
- Troubleshooting hardware and software problems.
- Supporting account and device management through deployment tools and M365.
- Responding to cyber security incidents such as malware or phishing.
- Installing and configuring computers for staff and studio spaces.
What are we looking for?
- 2 years experience in an IT support role with experience of using a Service Desk platform, Microsoft 365 administration tools and deployment software.
- Strong Windows OS troubleshooting skills and some exposure to supporting macOS devices.
- Confidence with face to face, and remote IT support with a proactive, problem-solving approach and strong communication skills.
- Able to work autonomously and proactively, in a team-oriented environment in which knowledge sharing and collaboration are key.
- Enjoys helping people and takes pride in delivering great service.
The successful candidate must be able to commute to Farnham campus, full time Monday to Friday 9.00AM - 5.15PM. This is a fully onsite role.
Why join us?
You’ll be joining a team where your work genuinely makes a difference to staff and students' daily experience of technology. At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we're helping shape a global future that supports and nourishes talent worldwide. Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more.
Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.
At UCA, full-time working hours are 36 hours & 15 minutes per week. The University for the Creative Arts (UCA) aims to be a welcoming and inclusive University that is truly representative of all sections of society. We particularly encourage applications from people from minoritised ethnic groups and people with disabilities who are currently under-represented within the University.
Please note UCA may close a vacancy early in the event of high numbers of applications being received.
Locations
Desktop Support Officer in Farnham, Surrey employer: University for the Creative Arts
Contact Detail:
University for the Creative Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Officer in Farnham, Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UCA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle tricky customer interactions. We want you to shine when it comes to showing off your problem-solving skills!
✨Tip Number 3
Show your passion for helping people! During interviews, share stories about how you've gone above and beyond to assist users. This will highlight your customer service skills and make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at UCA!
We think you need these skills to ace Desktop Support Officer in Farnham, Surrey
Some tips for your application 🫡
Show Your IT Passion: When you're writing your application, let your enthusiasm for IT shine through! Share specific examples of how you've tackled tech problems in the past and how much you enjoy helping others with their tech troubles.
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Officer role. Highlight your experience with Service Desk platforms, Microsoft 365, and any troubleshooting skills you have. We want to see how your background fits perfectly with what we're looking for!
Be Personable: Since this role is customer-facing, don’t forget to showcase your communication skills. Use a friendly tone in your application and mention any experiences where you’ve successfully helped users face-to-face or remotely.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at University for the Creative Arts
✨Know Your Tech Inside Out
Make sure you brush up on your Windows OS troubleshooting skills and get familiar with macOS support. Be ready to discuss specific examples of how you've solved IT problems in the past, as this will show your hands-on experience.
✨Show Off Your People Skills
Since this role is customer-facing, practice how you communicate technical information clearly and effectively. Think of scenarios where you've helped someone with a tech issue and be prepared to share those stories during the interview.
✨Familiarise Yourself with the Tools
Get to know the IT Service Desk tools and Microsoft 365 administration features. If you can, try to mention any specific tools you've used before, as this will demonstrate your readiness to hit the ground running.
✨Emphasise Your Proactive Approach
The job description highlights the importance of being proactive. Prepare to discuss how you've taken initiative in previous roles, whether it's improving processes or helping colleagues with tech challenges before they escalate.