At a Glance
- Tasks: Provide front of house support and assist the management team at UCS Active.
- Company: Join UCS Active, a vibrant health and fitness club with a community focus.
- Benefits: Flexible shifts, friendly environment, and opportunities for personal growth.
- Other info: Great chance to work in a dynamic school environment with career advancement potential.
- Why this job: Be the welcoming face of UCS Active and make a difference in customer experiences.
- Qualifications: Cheerful personality, customer service skills, and basic IT knowledge.
The predicted salary is between 24000 - 28000 £ per year.
UCS has improved revenue generation from spare capacity through the auspices of a wholly owned not-for-profit trading subsidiary company, UCS Facilities. Trading activities are overseen by the UCS Enterprise Office, which manages the operation of a health and fitness club UCS Active, a sports/swimming pool complex and on letting any spare capacity in school buildings and facilities for social and business use.
UCS Active wishes to appoint a Front of House / Admin Assistant (Duty Manager) as a key member of the Enterprise Office.
Job Purpose
To provide front of house receptionist duties, as well as day to day support for the senior management team. Responsible for creating a welcoming and professional impression at all times. Ensuring every school stakeholder, private member and prospective customer is greeted and their expectations are exceeded at all times.
- General
- Cheerful, with an outgoing personality and a commitment to the highest standards of customer service.
- Being a Duty manager / Front of house receptionist of the club when needed. Shifts will generally be pre-assigned. These shifts will include early mornings, evenings and weekends.
- Conducting guided tours of the Club when needed.
- Supporting members and staff events as appropriate.
- IT literate (although some training can be provided).
- Able to engage collaboratively with a team and be involved in the many different aspects of a school environment.
- Be responsible for the School Sports kit ordering, stock counting, preparing for collection processes.
- Assist the Membership & Admin Manager in the smooth running of the membership department.
- Assist the management team in daily, weekly and monthly tasks when required.
- Reception
- Dealing with all customers and visitors to UCS Active. Ensuring each stakeholder and guests are greeted and their requirements fulfilled. This will include registration for all members and visitors entering UCS Active.
- Answering all telephone enquiries and emails to the club in a professional manner.
- Assisting in the promotion of new campaigns and assist in maximising sales opportunities.
- Administration
- Administering the day to day organisation of the Club reception, including assisting in staff rotas.
- End to end administration of the membership database, including data entry of new memberships, administration of membership cards, cancellations, suspensions, annual membership renewal letters, management of membership arrears and other ad-hoc membership related reports or tasks as required.
- Contributing to the compilation of confidential reports and records.
- Adhoc tasks to support Memberships and Admin manager/senior management team.
- Customer Care
- Proactively developing and maintaining the highest standards of customer care in all areas of responsibility.
- Ensuring the delivery of after-sales care through positive communication and regular member feedback.
Closing Date: Monday 8th June 2026
Interviews: WC Monday 15th June 2026
Please send your CV and Cover letter to University College School is fully committed to safeguarding and promoting the welfare of children. The successful applicant will be required to undertake an Enhanced DBS check before commencing employment. This is a requirement as the position is within a school working with children aged under 18. UCS will also undertake its own recruitment checks through contact with previous employers, and others, to confirm applicants' identities and their professional records.
Front of House / Admin Assistant (Duty Manager) in London employer: UNIVERSITY COLLEGE SCHOOL
UCS Active is an exceptional employer that prioritises a vibrant work culture and a commitment to outstanding customer service. As a Front of House / Admin Assistant (Duty Manager), you will enjoy a supportive environment with opportunities for professional growth, all while contributing to a community-focused organisation dedicated to enhancing the health and fitness experience for its members. Located within a school setting, this role offers unique advantages such as engaging with diverse stakeholders and participating in various events, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House / Admin Assistant (Duty Manager) in London
✨Tip Number 1
Get to know UCS Active inside out! Familiarise yourself with their services and values. When you walk in for an interview, you’ll impress them by showing genuine interest and understanding of what they do.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming atmosphere, think of scenarios where you can demonstrate your cheerful personality and commitment to high standards. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend UCS Active events. This can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the UCS Active team. Good luck!
We think you need these skills to ace Front of House / Admin Assistant (Duty Manager) in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your CV and cover letter reflect your cheerful and outgoing personality. Remember, you're applying for a role that involves customer interaction, so let your enthusiasm shine through.
Tailor Your Application:Take a moment to read the job description carefully. We love it when applicants highlight their relevant experience and skills that match what we're looking for. Customising your application shows us you're genuinely interested in the role.
Be Professional Yet Approachable:While we appreciate a friendly tone, keep it professional too. Use clear language and check for any typos or errors. A polished application gives us confidence in your attention to detail, which is key for this role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the easiest way for us to receive your CV and cover letter. Plus, it ensures you’re following the right process, which we really appreciate.
How to prepare for a job interview at UNIVERSITY COLLEGE SCHOOL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Front of House / Admin Assistant and think about how your skills align with those requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about creating a welcoming environment, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet someone's needs, as this will demonstrate your commitment to high standards.
✨Prepare for Common Questions
Anticipate questions related to teamwork, handling difficult customers, and managing administrative tasks. Practising your responses can help you articulate your thoughts clearly during the interview. Remember, it's not just about what you say, but how you say it!
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, upcoming projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you.
