At a Glance
- Tasks: Provide front of house support and assist the senior management team in daily operations.
- Company: Join UCS Active, a vibrant health and fitness club with a community focus.
- Benefits: Flexible shifts, friendly environment, and opportunities for personal growth.
- Other info: Dynamic role with varied tasks and a chance to engage with the community.
- Why this job: Be the welcoming face of our club and make a difference in people's experiences.
- Qualifications: Cheerful personality, commitment to customer service, and teamwork skills.
The predicted salary is between 20000 - 25000 £ per year.
UCS has improved revenue generation from spare capacity through the auspices of a wholly owned not-for-profit trading subsidiary company, UCS Facilities. Trading activities are overseen by the UCS Enterprise Office, which manages the operation of a health and fitness club UCS Active, a sports/swimming pool complex and on letting any spare capacity in school buildings and facilities for social and business use. UCS Active wishes to appoint a Front of House / Admin Assistant (Duty Manager) as a key member of the Enterprise Office.
Job Purpose
To provide front of house receptionist duties, as well as day to day support for the senior management team. Responsible for creating a welcoming and professional impression at all times. Ensuring every school stakeholder, private member and prospective customer is greeted and their expectations are exceeded at all times.
- General cheerful, with an outgoing personality and a commitment to the highest standards of customer service.
- Being a Duty Manager / Front of House Receptionist of the club when needed. Shifts will generally be pre-assigned. These shifts will include early mornings, evenings and weekends.
- Conducting guided tours of the Club when needed.
- Supporting members and staff events as appropriate.
- IT literate (although some training can be provided).
- Able to engage collaboratively with a team and be involved in the many different aspects of a school environment.
- Be responsible for the School Sports kit ordering, stock counting, preparing for collection processes.
Front of House / Admin Assistant (Duty Manager) employer: UNIVERSITY COLLEGE SCHOOL
UCS Active is an exceptional employer that prioritises a supportive and dynamic work environment, perfect for those looking to make a meaningful impact in the community. With a strong focus on employee development, we offer opportunities for growth within our not-for-profit framework, alongside a commitment to delivering outstanding customer service. Located in a vibrant area, our team enjoys a collaborative culture that values every member's contribution, making it an ideal place for passionate individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House / Admin Assistant (Duty Manager)
✨Tip Number 1
Get to know the company! Before your interview, check out UCS Active's website and social media. Familiarising yourself with their services and values will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Dress to impress! Make sure you look professional and approachable. A smart appearance can make a great first impression, especially for a Front of House role where customer interaction is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm and professionalism, which are crucial for a role like this.
We think you need these skills to ace Front of House / Admin Assistant (Duty Manager)
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your cheerful and outgoing personality. Use a friendly tone and let your enthusiasm for customer service shine through.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your relevant experience, especially in front of house roles or customer service. We love seeing how you can fit into our team!
Highlight Your Skills:Make sure to showcase your IT skills and any experience with managing shifts or supporting teams. If you've got experience in a school environment or similar settings, shout about it! We’re looking for someone who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at UNIVERSITY COLLEGE SCHOOL
✨Show Your Cheerful Side
As a Front of House/Admin Assistant, your personality is key! Make sure to showcase your cheerful and outgoing nature during the interview. Smile, maintain eye contact, and engage with your interviewer to create a welcoming atmosphere.
✨Know the Company Inside Out
Familiarise yourself with UCS and its facilities before the interview. Visit their website, understand their mission, and be ready to discuss how you can contribute to their goals. This shows genuine interest and preparation.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you exceeded expectations or handled difficult customers. This will highlight your commitment to high standards.
✨Be Ready for Teamwork Questions
Since the role involves collaborating with various stakeholders, be prepared to discuss your teamwork experiences. Share specific instances where you worked effectively in a team, especially in a school or community setting.
