At a Glance
- Tasks: Provide front of house support and assist the senior management team with daily operations.
- Company: Join a vibrant school community dedicated to excellence and student welfare.
- Benefits: Flexible shifts, professional development, and a supportive team environment.
- Other info: Opportunity to engage with a dynamic team and develop valuable administrative skills.
- Why this job: Be the welcoming face of our school and make a positive impact on students and staff.
- Qualifications: Cheerful personality, customer service skills, and willingness to learn.
The predicted salary is between 24000 - 30000 £ per year.
Job Purpose
Provide front of house receptionist duties and day‑to‑day support for the senior management team. Create a welcoming and professional impression at all times, ensuring that all stakeholders are greeted and expectations are exceeded.
Responsibilities
- General
Be cheerful with an outgoing personality and commitment to highest standards of customer service. Act as duty manager/front of house receptionist when required; shifts include early mornings, evenings and weekends. Conduct guided tours of the club when needed. Support members and staff events as appropriate. IT literate and willing to receive training. Engage collaboratively with a team in various aspects of the school environment. Manage school sports kit ordering, stock counting and preparation for collection. Assist the Membership & Admin Manager with smooth running of the membership department. Help the management team with daily, weekly and monthly tasks when required. - Reception
Handle all customers and visitors to UCS Active; greet stakeholders and guests. Register all members and visitors entering UCS Active. Answer telephone enquiries and emails professionally. Assist in promotion of new campaigns and maximize sales opportunities. - Administration
Organise day‑to‑day reception operations and staff rotas. Administer membership database, including data entry, card administration, cancellations, suspensions, renewal letters, arrear management and ad‑hoc reports. Compile confidential reports and records. Complete ad‑hoc tasks supporting Memberships and Admin manager/senior management team. - Customer Care
Develop and maintain highest standards of customer care across responsibilities. Ensure after‑sales care through positive communication and regular member feedback.
Requirements
Enhanced DBS check required before commencement; recruitment checks will be conducted by UCS and through previous employer references. This position is within a school working with children under 18.
Application Deadline
Closing Date: Monday 8th June 2026
EEO Statement
University College School is fully committed to safeguarding and promoting the welfare of children.
Front of House / Admin Assistant (Duty Manager) in Birtley employer: UNIVERSITY COLLEGE SCHOOL
At University College School, we pride ourselves on fostering a vibrant and inclusive work environment where every team member is valued. As a Front of House / Admin Assistant, you will enjoy a supportive culture that prioritises professional development and offers unique opportunities to engage with our community. With flexible shifts and a commitment to excellence in customer service, this role not only allows for personal growth but also contributes to creating a welcoming atmosphere for all stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House / Admin Assistant (Duty Manager) in Birtley
✨Tip Number 1
Make sure to research the company and its culture before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming environment, think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind for the hiring team.
We think you need these skills to ace Front of House / Admin Assistant (Duty Manager) in Birtley
Some tips for your application 🫡
Show Your Personality:We want to see your cheerful and outgoing personality shine through in your application. Make sure to include examples of how you've provided excellent customer service in the past, as this is key for the Front of House role.
Tailor Your Application:Take a moment to tailor your CV and cover letter to match the job description. Highlight your relevant experience, especially in reception duties and administration, so we can see how you fit into our team.
Be Professional:Since you'll be the first point of contact for our stakeholders, it's important to convey professionalism in your written application. Use clear language, check for typos, and keep it concise to make a great impression.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at UNIVERSITY COLLEGE SCHOOL
✨Show Your Cheerful Side
Since the role requires a cheerful and outgoing personality, make sure to showcase your positive attitude during the interview. Smile, maintain eye contact, and engage with the interviewer to create a welcoming atmosphere.
✨Know the Company Inside Out
Familiarise yourself with UCS Active and its values. Understand their commitment to customer service and how they engage with members. This will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult situations or exceed customer expectations. Use specific examples from your past experiences to illustrate your problem-solving skills.
✨Highlight Your IT Skills
As the job requires IT literacy, be prepared to discuss your experience with relevant software and tools. If you have any specific examples of how you've used technology to improve efficiency or customer service, share those during the interview.
