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- Tasks: Support apprentice onboarding and manage administrative tasks in a dynamic team.
- Company: Join UCEM, a leading online education provider focused on sustainability and student success.
- Benefits: Enjoy flexible working, generous holiday allowance, and a supportive work culture.
- Why this job: Gain valuable experience in the education sector while making a real impact on apprentices' journeys.
- Qualifications: GCSE Maths and English Grade C/4 or above; customer service and admin experience required.
- Other info: Embrace a diverse and inclusive workplace that values your contributions.
The predicted salary is between 19200 - 33600 £ per year.
Full time (35 hrs/wk), fixed term for 12 months. Split place of work between Horizons (Reading, Berkshire) and Home. Salary £24,000 pa plus benefits.
We are looking for an enthusiastic and motivated self-starter to join our busy and lively Admissions and Enquiries Team. As an Apprenticeships Officer, you will assist with the apprentice onboarding process, completing administrative tasks such as sign-up documentation and other apprenticeship-specific tasks. You will work closely with apprentice employers, building good working relationships and offering advice when needed. This is a brilliant opportunity for anyone looking to expand their skillset within the Education sector, where you will be involved with various projects during an exciting and busy time for UCEM.
Your accountabilities and responsibilities include:
- Be the first point of contact for apprenticeship enquiries and referrals via phone and emails.
- Process apprenticeship student enrolment and registration documentation and resolve any queries which may arise.
- Evaluate employer applications for eligibility to deliver the required knowledge, skills and behaviours.
- Draw up apprenticeship sign-up documents where appropriate, including training plans and written agreements.
Our main requirements:
- GCSE Maths and English Language Grade C or 4 or above (or equivalent).
- Administration experience in an office-based environment.
- Customer service experience (face-to-face, via email and on the telephone).
- Verbal and written communication skills.
At UCEM we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us.
University College of Estate Management (UCEM) is a long-standing and leading provider of supported online education with a long-term ambition to be the world's most sustainable university. Wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits.
For the full job specification and contact details please visit the current vacancies page of the UCEM website.
TO APPLY: Please send your CV, covering letter/email, and Recruitment Check Form to the UCEM recruitment inbox (details found within the job specification) by no later than Tuesday 08 April 2025 at 5.00 p.m.
EQUALITY, DIVERSITY, AND INCLUSION: Here at UCEM we champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds.
Apprenticeships Officer (Admissions) in Reading employer: University College of Estate Management
Contact Detail:
University College of Estate Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeships Officer (Admissions) in Reading
✨Tip Number 1
Familiarise yourself with the apprenticeship landscape in Reading. Understanding local employers and their needs can help you build rapport during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with current or former Apprenticeships Officers, if possible. They can provide insights into the day-to-day responsibilities and challenges of the role, which can be invaluable during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved queries or built relationships, as this will be crucial for the role.
✨Tip Number 4
Show your enthusiasm for education and apprenticeships during the interview. Highlight any relevant projects or initiatives you've been involved in that align with UCEM's values of Passion, Integrity, Excellence, and Support.
We think you need these skills to ace Apprenticeships Officer (Admissions) in Reading
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Apprenticeships Officer position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the organisation. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the Admissions and Enquiries Team.
Highlight Relevant Experience: In your CV, emphasise any administration and customer service experience you have. Include specific achievements or tasks that showcase your skills in communication and relationship-building, as these are crucial for the role.
Follow Application Instructions: Ensure you submit all required documents, including your CV, cover letter, and Recruitment Check Form. Double-check that you have followed the submission guidelines provided in the job specification to avoid any issues.
How to prepare for a job interview at University College of Estate Management
✨Show Your Enthusiasm
As an Apprenticeships Officer, enthusiasm is key. Make sure to express your passion for education and helping apprentices succeed. Share specific examples of how you've motivated others or contributed positively in previous roles.
✨Demonstrate Your Communication Skills
Since the role involves a lot of interaction with apprentices and employers, highlight your verbal and written communication skills. Prepare to discuss how you've effectively handled enquiries or resolved issues in past positions.
✨Prepare for Administrative Questions
Expect questions related to administrative tasks, such as processing enrolments and managing documentation. Be ready to explain your experience in office environments and how you ensure accuracy and efficiency in your work.
✨Align with Company Values
UCEM values Passion, Integrity, Excellence, and Support. Research these values and think of examples from your experience that demonstrate how you embody them. This will show that you're not just a fit for the role, but also for the company culture.
