About usUCL is a radically different university.
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Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women to university education.
Today, UCL has over 50,000 students and 15,000 staff and is one of the world's top 10 universities. The Office of the Vice-President External Engagement (VPEE) leads UCL's engagement with internal and external audiences, helping to build affinity with our staff and students, strengthen UCL's public prominence and reputation, and demonstrate the public value of our research, education, innovation and partnerships.
Our work spans brand, integrated marketing, internal communications, public affairs, media relations and events.
We are looking for a Head of Operations to coordinate cross-team activity including finance and budgeting, HR processes, and team culture and wellbeing. About the roleThe Head of Operations is a key role, that helps and enables leaders and colleagues across all teams in VPEE to work effectively.
An expert in financial management, HR operations, you will support and train managers in VPEE on UCL policy and best practices in: staff recruitment, effective onboarding, people processes, and effective appraisal and development conversations.
You will ensure a best in sector approach is in place for inducting new staff and introduce tools and activity to measure and increase colleague engagement.
From a finance perspective, you will work with the Director of Operations, VPEE budget holders and Finance Business Partner, to coordinate planning and information gathering for UCL's annual budgeting and reforecasting processes.
You will also assist colleagues with procurement processes and develop training and information sessions on Finance processes and systems. Please note, this role is offered on a full-time basis (part-time applications of a minimum of 0.8 FTE would be considered), with hybrid working available
- currently a minimum of 2-days per week onsite at our Bidborough House and Torrington Place offices (subject to change).Job Ref: B23-00229Closing Date: 2 – 23:59 (UK time)About youWe are looking for an experienced operations professional with a strong understanding of financial management, operational planning and organisational delivery, ideally with knowledge and experience of the higher education sector and the complex environment in which universities operate.
You will understand the opportunities and challenges facing higher education and be able to apply your operational expertise effectively within a university setting. You will have experience of developing budgets, monitoring financial performance and using financial and people data to inform strategic decision-making.
You will be confident working with senior colleagues and professional services teams to ensure resources are used effectively and organisational priorities are delivered. You will bring experience of managing change and improving processes, systems and ways of working in support of organisational objectives.
You will be comfortable working across a complex organisation, managing competing priorities and bringing together different perspectives to achieve shared outcomes. You will be an experienced people leader who can motivate and develop colleagues and work effectively through both direct and matrix management.
You will build strong, trusted relationships with senior colleagues and a diverse range of stakeholders, using your influencing and relationship management skills to achieve positive outcomes. Excellent communication skills are essential, including the ability to present complex information clearly to a wide range of audiences.
You will be able to make sense of complex issues, including where information is incomplete, and use your judgement to establish priorities and respond effectively to changing demands. You will bring resilience, adaptability and a commitment to continuous improvement, alongside a genuine interest in delivering excellent professional services.
You will demonstrate an active commitment to inclusion, diversity and intercultural sensitivity and will share UCL's commitment to creating an environment where colleagues, students, partners and the wider community can thrive.
Experience of analysing and presenting data to support evidence-based decision-making and proactive problem-solving would also be desirable.
What we offerStandard UCL Benefits41 days' holiday (27 days annual leave, 8 bank holidays, 6 closure days)Option to purchase 5 additional days' annual leaveDefined benefit career average revalued earnings pension scheme (CARE)Cycle to work scheme, season ticket loan, and immigration loanRelocation support for eligible postsOn-site nursery and gymEnhanced maternity, paternity, and adoption payStaff Support Service (employee assistance programme)Discounted medical insuranceFull details: UCL Rewards and Benefits.
Our commitment to Equality, Diversity and InclusionAs London's Global University, we know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and – for Grade 9 and 10 roles – women. xohmjla Read more: UCL Equality, Diversity and Inclusion. Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy
Head of Operations in Vauxhall employer: UNIVERSITY COLLEGE LONDON
UCL's Information Services Division (ISD) is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration among over 50,000 staff and students. With a commitment to employee growth, ISD provides extensive benefits including 41 days of holiday, a defined benefit pension scheme, and opportunities for professional development in cutting-edge technology areas. Located in the heart of London, UCL promotes a diverse and inclusive culture, making it an ideal place for those looking to make a meaningful impact in higher education.
